Freeware: Trouble Ticketing

	ManageEngine SupportCenter Plus  License: Freeware
	ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Customer Case Tracking A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations. Account & Contact Management Track and manage all your customer accounts and their contact information, and thereby improve customer relationships. Product Catalog Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased. Customer Service Reports Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus. Author: AdventNet Inc| Date: 05-11-2007 | Size: 32060 KB
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	Adventnet ManageEngine ServiceDesk Plus  License: Freeware
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey. Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage upto 25 Workstations. Author: AdventNet Inc| Date: 01-11-2007 | Size: 37002 KB
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	3D Newton Pendulum Screensaver  License: Freeware
	Watch the realistic 3D newton pendulum and let your mind take a deep breath of quiet far away from all the trouble of the busy world. Full 3D environment with amazing amount of details and high-quality 3D animation. Photo-realistic colorful graphics with very advance, natural lighting effects. Relaxing music and hypnotizing sound effects let you enjoy real feel of nature. Author: 3Dscreensavers.us| Date: 07-12-2006 | Size: 1817 KB
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	101 Free Screen Shots  License: Freeware
	Having trouble explaining something? --- Get your point across immediately with a screen shot, splash text and clip art arrows. --- Capture your screen, add colorful effects and helpful instructions and you immediately improve communication. Author: M8 Software(UK)| Date: 08-07-2008 | Size: 2219 KB
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	TechAid ASP  License: Freeware
	A time reporting and task tracking system that is accessed from a web browser. TechAid ASP can be used from any computer that can communicate with the web server where the program is installed. TechAid ASP is an Active Server Page program that can be installed on Internet Information Server version 4 or higher and on Personal Web Server. It can be accessed from a Javascript enabled web browser and is compatible with Internet Explorer 5.0 and higher or Netscape 6.0 and higher. TechAid ASP allows users to record their time using an organization's standard task numbering system, or record their time using a reference that identifies a task that does not have an 'official' designation. This allows users to account for all of their time, not just the time they spend working on tasks that have a standard identification. TechAid ASP includes reports that give information as simple as the total hours reported by a user for a given date range, to detailed reports that show all information for every activity log entry made by a user. TechAid ASP uses an Access 2000 database and does not require that Microsoft Access be installed on the web server. TechAid ASP was designed to be so intuitive that users understand all of its functions on first use. The installation wizard completely automates the installation process. TechAid ASP allows 10 concurrent users. There is no limit on the number of user accounts that can be created. TechAid ASP is a great tool for an organization's members to record their time and track the tasks they are working on. Author: TechAid Software| Date: 06-04-2003 | Size: 860 KB
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	CryptoSharp Security Library  License: Freeware
	Speed up .NET development and create secure and trouble-free code. CryptoSharp Security Library provides complete data security throughout your .NET applications. Using CryptoSharp Security Library saves time on development and debugging, and results in the creation of fast, secure and reliable code. Making use of ready-made components is the essence of .NET development. CryptoSharp Security Library provides a wide selection of readily available components to implement security features in your .NET applications quickly and efficiently. CryptoSharp code is developed by security specialists. Every aspect that could become a potential security issue is handled. Empower your corporate projects with encryption and security, follow the development guidelines, and rest assured your code is as secure as a safe. Create, store and delete data securely. CryptoSharp Security Library includes basic and advanced security components for easy integration into your projects. Cryptographic and compression algorithms, secure hash functions and cryptographically strong random number generators are included in the library. Enable strong data protection in your new and existing projects. CryptoSharp Security Library supports .NET Framework compatible Encrypted Storage to quickly migrate your projects from unsecured data storage to strong cryptographic protection. Wiping out temporary files and confidential documents can be a security hole if not handled properly. Shredders are common for paper documents, but electronic documentation is often simply thrown away instead of being securely destroyed. CryptoSharp Security Library provides a complete set of .NET components for secure file deletion, making it completely impossible to recover erased data. Author: 9Rays.Net| Date: 02-08-2007 | Size: 819 KB
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	WordBanker VB English  License: Freeware
	WordBanker is a unique method of helping you to improve your English Vocabulary. Do you have trouble memorising new words or phrases ? WordBanker's "Visual Clue" method of testing means you learn without even realising it. The program comes with approximately 2700 words and you can add as many as you like as well as create your own categories Author: Catalyst Projects Ltd| Date: 15-09-2006 | Size: 4427 KB
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	Software Audit Protection Program  License: Freeware
	Allied published this version as freeware (no cost to the user), because as a member of the Association of Shareware Professionals (ASP) and a software developer since 1980, it realizes that a great deal of so-called piracy is often a matter of poor record keeping. While this program may not stop the hard-core pirate, Allied believes that law-abiding companies and individuals would welcome a tool to help them manage the ever-increasing burden of tracking installed software. All information maintained in the Software Audit Protection Program is strictly internal and the program does not communicate results outside of the company. Any action taken on the part of the business owner to correct a violation is voluntary. The Software Audit Protection Program is a management information tool. Track every piece of software and its license. See software installations, receipts, and find problems BEFORE someone else does. Helps you stay in compliance and out of trouble! See critical computer data like the OS, Key or Serial Numbers, CPU type, RAM, hard drive, and CD-ROM information. Automatic registry reader included with Version 3. Here are some of the features included: -Keeps purchase information and receipt images -Keeps computer installation information -Keeps licensing information -Keeps organizational information -Automatic registry reader utility -Updated, enhanced and new reports -Extensive help -Upgrade modules via web downloads with the new At a Glance updater. -Free Email support for all registered users -Version 2 to 3 data conversion -Network ready -FREE!!!!! A network administrator’s dream to help monitor computers, software and users. Complete automation allows for hands-free tracking. Other editions available for more complex reporting and tracking needs, such as unattended monitoring through batch files, scheduled events etc.; and import and export utility to send data out to other programs such as spreadsheets. Author: Allied Business Systems Inc.| Date: 01-02-2005 | Size: 10242 KB
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	Art Flash Gallery SWF Object  License: Freeware
	Ease of configuration and a user-friendly interface allow installing and using Art Flash Gallery SWF Object without any special skills. Even novice users will have no trouble creating a new image gallery of their own. Still, if you face any difficulties during installation or configuration, flash-gallery.com technical support service is always there to come to your rescue. Art Flash Gallery SWF Object will organically blend with any design thanks to multiple appearance settings. See the feature list below: - Based on Adobe Flash cs3 technology - Powerful Dynamic Engine with caching control - Gallery parameters configuration via XML - Advanced appearance configuration possibilities - Multiple image transition effects - Convenient thumbnail bar - Navigation bar - Image Captions - Slideshow Mode - Full-screen Mode - Sound Effects You can download a free version of Art Flash Gallery SWF Object on the project website. Author: www.flash-gallery.com| Date: 02-01-2008 | Size: 1088 KB
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	BatBar  License: Freeware
	Save, synchronize and share favorites between computers, friends and family. You may be asking yourself - why would I need something like - BatBar- I already have my favorites in my internet browser, and it is working just fine. There are many situations where BatBar.spiderwebfx.com can help you. Here are just a few examples: Favorites on a new computer: You buy a new computer or hard disc - or just re-install your Operating System. All your favorites are now lost! Of course your could have made a backup or saved your favorites on your old computer/hard disc before you changed to the new one - but most people forget to do it. You don't miss your favorites until they are gone! If you use BatBar for your favorites - you only have to reinstall the BatBar software and log in and you will not loose any of your favorites each time you get a new computer. Favorites on more than one computer: Many homes have more than one computer today, or you may be working with computers at work or at school. It is nearly impossible to keep 2, 3 or 4 sets of favorites updated and synchronized between all of these computers. BatBar can keep these favorites synchronized and give you access to your favorites anywhere you can get an internet connection. Sharing favorites with friends and family: I regularly exchange web links with family and friends, but often I have trouble remembering that long website address I just added to my favorites a week ago. Using BatBar to store my favorite links Author: SCTech| Date: 21-02-2007 | Size: 1 KB
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	Free File Wipe  License: Freeware
	Recovery-review.com proudly presents a first freeware file wiper called Free File Wipe from a new line of handy freeware tools related to data recovery. Imagine situation when you must delete/erase some data or file forever. This can be some secure data about your accounts or passwords stored on hard, floppy or flash disk. But in fact, MS Windows (and other OS) doesn't delete data in secure way. They just marked deleted files in internal file allocation table as deleted and don't erase it physically. So this is why you can restore deleted files with uneraser. Of course, it's good news when you want to recovery some accidentally files or data, but, as noted above, it could be a trouble for you, if you want to delete something securely. But recovery-review.com has a solution for you! It's called Free File Wipe, the freeware file and data wiper with simply and user-friendly interface, but with good wiping algorithms. Free File Wipe allows you to delete/erase/wipe any file from any media easily and securely and none of the unerasers would bring it back. When you've deleted file with Free File Wipe it's gone forever. Enjoy this great tool for free Author: Recovery-Review.com| Date: 12-20-2006 | Size: 287 KB
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	FIBS Firebird-Interbase Backup Scheduler  License: Freeware
	FIBS is a lightweight, solid and fast scheduler so as to meet most backup-tasks-needs. It uses firebird/interbase command line tool gbak.exe to backup safetly and mirrors it to any other disc or computer for extra protection against backup-disc crash. FIBS can create GZip compatible compressed backup files if user want to save backup disc space. One of the noticable feature of FIBS is that it has multi-threaded architecture. Every backup process (including zipping) is executed in a separate thread. That is, there is no serialisation of backup process including compressing. Although this means that high grade concurrency is given to users to make them free to set lots of backup tasks just the same time, the main advantages resulted multi-threaded architecture is that backup tasks cannot be plugged by the others in trouble. Definitely this is a must-have for a reliable backup scheduling. FIBS is designed to run on Win32 environment and to backup local and remote databases. - FIBS supports all Firebird and Interbase versions. - FIBS can backup local and remote databases. - FIBS can create compressed backup for databases greater than 4GB in size. - FIBS is designed to solve daily backup needs. So it uses daily rotated schedule. - FIBS uses gbak.exe to backup databases. So it's safe and fast. - FIBS can create compressed backups in GZip format for compact results. - FIBS doesn't need any dll or anything else for compressing. - FIBS supports two basic backup file preserving styles: It can preserve a defined number of backup files or it can preserve newer ones than a defined file age. - FIBS produces separate logs for each task. - FIBS appeares only in the primary monitor but not all monitors in multi-monitored systems. - FIBS is solid, fast and smart enough to solve your personal or corporate needs. Author: Talat Dogan| Date: 28-04-2006 | Size: 955 KB
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