Freeware: Technician

	Adventnet ManageEngine ServiceDesk Plus  License: Freeware
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey. Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage upto 25 Workstations. Author: AdventNet Inc| Date: 01-11-2007 | Size: 37002 KB
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	Ycopy  License: Freeware
	Ycopy is a free data migration utility. In short it is a utility that helps you copy data from one disk to another. Intended for use by computer technicians, IT people or anyone routinely faced with the task of trying to copy data from a client or colleagues old drive to a new one. When Ycopy encounters files or folders that it cannot copy, it adds them to a printable report, and then continues copying the other files. Unlike regular windows copy functions which just stop leaving you with the time consuming task of poring over directories and files to find out where the copy was up to, skip the affected files, and then proceed on to copy the rest of the data. When the copy completes you then have the option of printing a report of all the files that could not be copied. You can then give this to the client, and say “we managed to copy all your data except for these files”. Author: Ruahine.com Software| Date: 05-05-2004 | Size: 516 KB
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	Maintenance Assistant Free CMMS  License: Freeware
	Maintenance Assistant CMMS is the most accessible, and powerful CMMS for managing assets within any industry. Unlimited licenses and proprietary-free. And... its free! Maintenance Assistant Free CMMS is full-featured, network enabled Industrial Strength Computerized Maintenance Management System that runs on any OS Platform. There are no fees, and no purchase expectations; it is always updated and entirely FREE. MA CMMS gives full control over your inventory and business assets through preventative, corrective and emergency maintenance routines that may be scheduled and managed by any number of technicians from anywhere with internet access. The best part being, your valuable CMMS data is centrally stored in a Powerful SQLite Database, safe behind your firewalls, and available for full reporting analysis. MA CMMS runs network enabled with all features and does not rely on any other proprietary software. The Maintenance Assistant Community account enables your CMMS to use our servers for powerful networking tools such as Automated RFQ management, Technician Alerts, Software Localization and more all without the need to purchase additional software. Infinite number of users and terminals and fully network enabled; Emergency email messaging and text alerts; RFQ automation and management for easy parts requisition; Organized Parts and Asset Inventory Management; Integrated SQLite relational database as database backbone; Scheduled and Recurring Maintenance manager; RSS enabled for access from a wireless device or Dashboard system; Batch data importing for assets; Warranty certificate management; Full Language Localization system; Much more. Author: Maintenance Assistant Free CMMS| Date: 10-02-2008 | Size: 9414 KB
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	CD FrontEnd LITE  License: Freeware
	CD FrontEnd allows you to create an autorun / autoplay / autostart / autoinstall CD presentation. A self running catalogue, a brochure, a depliant, a software collection, Acrobat PDF files, MP3, PowerPoint PPT PPS, Word DOC, Wordperfect, AutoCAD DXF, Corel CDR, video, MPEG, MOV, AVI, pictures, any stuff. The end user simply inserts the CD, then in a full screen window a Web-like presentation is shown. Inside it you can include any buttons you want: you can launch documents, PDF, self extracting exe files (you can place them anywhere - and... the CD won't ask any confirmations when the end user clicks!), you can show licenses, additional info, etc. You can insert video, music, hot spots, slides, frames, popup windows... and enable or disable the full screen. A powerful full-text search engine is automatically available to the end user, just in case you plan to create a very large CD... say... a new version of the Bible...! All or part of the presentation pages can be protected with password(s), even different passwords for different users (the CD is always the same, just the passwords change): the encoding is strong, 128bit secure. You can also forbid print and copy (clipboard copy and also print screen), and setup an expiry date. The LITE edition supports up to 20 pages or 1MB. No hassles, no configuration files, no browsers are needed: the CD will perfectly work on all PCs, even if a browser is not correctly installed or if they use Opera or Firefox instead Explorer. No code, programming or HTML: you don't need to be a technician. All is visual and the PDF manual is simple and concise, in case you need it. CDFrontEnd PRO removes the size limits of the LITE; CDFrontEnd GOLD includes several additional features including Flash support, forms and internal shopping cart (very handy when you create a CD catalogue for your business / shop / firm). For information and / or support see the website, www.cdfrontend.com Author: Visual Vision| Date: 20-11-2004 | Size: 2379 KB
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