Freeware: Service Desk

	JiJiTechnologies Password Reset  License: Freeware
	JiJiTechnologies Password Reset is a web based password reset management system that allows users to reset their password. It provides the ability to delegate password management to the help desk. JiJiTechnologies Password Reset Service can help your organization to reduce costs, improve security, and increase productivity.    Features:  1. Overcomes the vulnerability in Self service password reset which relies solely on answers to personal questions.  2. Supports Password Reset/Unlock account/Change Password through web with/without help desk.  3. Avoids vulnerable user authentication mechanism like asking set of personal questions rather uses the default windows authentication for doing Password Reset/Unlock account.  4. Administrator can give Password Reset Permission for a group/team, so those who are in the group/team can manage their own password related problem themselves.  5. Administrator can view the history of actions/operations done by the users which will be helpful for tracking purpose.  6. Improve user productivity and reduce help desk work load.  7. Do not need the tedious user Enrollment process.  8. No need to install Password Reset on every computer. Author: JiJiTechnologies| Date: 11-05-2008 | Size: 640 KB
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	Inventory Manager Lite  License: Freeware
	Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that. Author: Microforge.net Limited| Date: 20-04-2001 | Size: 15081 KB
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	LBE Free Helpdesk  License: Freeware
	Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators. Author: Leigh Business Enterprises Ltd.| Date: 01-01-1999 | Size: 2331 KB
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	eTalkup  License: Freeware
	Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customer service to your online customers. Author: DigiBell| Date: 12-06-2008 | Size: 3138 KB
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	ManageEngine SupportCenter Plus  License: Freeware
	ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Customer Case Tracking A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations. Account & Contact Management Track and manage all your customer accounts and their contact information, and thereby improve customer relationships. Product Catalog Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased. Customer Service Reports Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus. Author: AdventNet Inc| Date: 05-11-2007 | Size: 32060 KB
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	SkyFex Remote Assistant  License: Freeware
	SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it. Author: Tomsk Inc| Date: 01-09-2005 | Size: 117 KB
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	DeskMarker  License: Freeware
	Desk Marker allows to draw on windows with different pensize and color. The visual controls mode allows to mark visual controls like buttons and forms. With the transparency option you can colorize the visual controls. In the freehand mode the pen marker follows your mouse. For all operations like draw and delete are user-defined hotkeys available for easy switching. Desk Marker is specially designed for computer schools or any other operation areas where you have to emphasize window areas. Author: delight software gmbh| Date: 17-03-2004 | Size: 1460 KB
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	Desk Drop Jr  License: Freeware
	DESK DROP is a fast paced arcade game where the objective is to match up three similar tiles by moving and rotating them vertically as they drop from the top of the game board. Quick thinking and strategy is a must in Desk Drop to reach really high scores. The game is both addictive and fun for all ages. The top ten scoreboard records the Desk Drop Champions. Are you up to the challenge? Author: Free Web Games| Date: 10-01-2005 | Size: 560 KB
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	Freeware Help Desk - CentreDesk for Access  License: Freeware
	CentreDesk is a freeware multi-user help desk solution PickABooger.com. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks. Author: Merging Technologies| Date: 17-03-2006 | Size: 5482 KB
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	Sinergia Help Desk  License: Freeware
	Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile. Sinergia's business logic is implemented using Windows Workflow Foundation. Author: GLR| Date: 08-04-2007 | Size: 4498 KB
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	Adventnet ManageEngine ServiceDesk Plus  License: Freeware
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey. Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage upto 25 Workstations. Author: AdventNet Inc| Date: 01-11-2007 | Size: 37002 KB
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	Radix  License: Freeware
	Radix will enable you to manage customer information and resolve issues more efficently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use. Multi-user licenses are available. Because Radix is a true distributed application with distinct client and server components, users have the flexiblity of accessing it's powerful features whether they're in the office, at a remote location, or even at home. Built with state-of-the-art Microsoft development tools, MySQL database technology, and careful attention to user interface design, Radix is easy to use, reliable, fast and powerful. Free for personal use. Multi-user licenses are available. If you need more than just another contact manager, download Radix today. Radix includes several sophisticated and fully integrated modules: Help Desk Knowledge Base Time Tracking Contact Management Email Client Appointment Scheduling Project Tracking Expense Tracking Employee Signout Board Products Client Invoicing Phone Messages To Do Personal Notes Custom Report Manager. Author: Hurstridge Technologies| Date: 21-03-2005 | Size: 23395 KB
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	Reboot Service  License: Freeware
	KutinSoft Reboot Service is a freeware service designed to reboot a computer remotely or in case of memory overflow. General service characteristics: - All aspects of service work can be configurated; - It is able to follow quantity of free computer memory and to reboot a computer automatically at critical lack of memory; - It allows to reserve some quantity of virtual memory and free it before computer reboot. As a result, all programs and services are able to finish their works correctly after the computer memory ends; - It can be managed remotely with the help of any browser. It allows to reboot and shutdown a computer; - The channel of remote service management can be coded by SSL for protection from data interception. Author: KutinSoft.com| Date: 24-03-2008 | Size: 1479 KB
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	DeMessenger  License: Freeware
	Have you ever received a popup spam from "Messenger Service"? Some people receive dozens per day! The Spam Business loves Messenger Service because it is anonymous and not covered by the CAN-SPAM act. Competing Messenger Service spamwares are being sold to purveyors of mortgage, loan and diploma scams, counterfeit sex drugs, and porno! Messenger Service is a very seldom-used feature of Windows 2000 and XP that comes already turned on and ready to receive spam when you install Windows. The only ones who use it to send messages are spammers! This simple freeware utility puts an immediate and permanent stop to Messenger Service spam popups! DeMessenger will not affect Windows Messenger, MSN Messenger, AOL Instant Messenger, Yahoo Instant Messenger or any other Instant-Messaging application with a name similar to Messenger Service. If you are getting popup spam from websites you have never visited, you need this free utility now! Has a restore function in case you need it too. Author: Whirlwind Software| Date: 14-12-2004 | Size: 814 KB
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	Sai Soft Hotel Catering Software  License: Freeware
	Sai Soft Hotel Catering Software is a dynamic hotel and motel software which improve guest service while achieving profitability. This software is ideal solution for all kind of property. Main features include: Quick check-in/out, hotel status from the main menu, Direct billing, Expense management, Transaction management with insert, delete and edit features, back up and resort of data, importing and exporting of guest data and many more. It also has the facility of POS with touch screen which in result increases your sell and profit. We also have multiple rate and seasonal rate type with single stay. Author: Sai Soft| Date: 24-12-2006 | Size: 57395 KB
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	Boldcenter Operator Client .NET  License: Freeware
	Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use. Author: Bravestorm, LLC| Date: 20-10-2004 | Size: 3693 KB
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	Ashampoo IP Spam Blocker  License: Freeware
	A growing number of Internet users are complaining about a new kind of popup advertising windows that suddenly appear on their screens. This new kind of spam, known as "IP spam" or "net spam", is generated through the internal Windows® messaging service, which is actually a tool provided to enable network administrators to send messages to multiple users via the network. Advertisers are now increasingly abusing this service by sending messages to large blocks of random IP addresses via the Internet. If you are online with an IP address that happens to be included in the block the message will suddenly appear on your screen if the Windows® messaging service is active on your computer. The service is activated by default on Windows® 2000 and Windows® XP. This little tool enables you to just switch off the messaging service, getting rid of these annoying advertising messages forever! This tool is only for Windows® NT, 2000 and XP, you can't use it to switch off the messaging service under Windows® 95, 98 or Me. Author: ashampoo GmbH & Co. KG| Date: 28-03-2003 | Size: 409 KB
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	TechAid ASP  License: Freeware
	A time reporting and task tracking system that is accessed from a web browser. TechAid ASP can be used from any computer that can communicate with the web server where the program is installed. TechAid ASP is an Active Server Page program that can be installed on Internet Information Server version 4 or higher and on Personal Web Server. It can be accessed from a Javascript enabled web browser and is compatible with Internet Explorer 5.0 and higher or Netscape 6.0 and higher. TechAid ASP allows users to record their time using an organization's standard task numbering system, or record their time using a reference that identifies a task that does not have an 'official' designation. This allows users to account for all of their time, not just the time they spend working on tasks that have a standard identification. TechAid ASP includes reports that give information as simple as the total hours reported by a user for a given date range, to detailed reports that show all information for every activity log entry made by a user. TechAid ASP uses an Access 2000 database and does not require that Microsoft Access be installed on the web server. TechAid ASP was designed to be so intuitive that users understand all of its functions on first use. The installation wizard completely automates the installation process. TechAid ASP allows 10 concurrent users. There is no limit on the number of user accounts that can be created. TechAid ASP is a great tool for an organization's members to record their time and track the tasks they are working on. Author: TechAid Software| Date: 06-04-2003 | Size: 860 KB
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	two2dateTV  License: Freeware
	A free software enabling a completely free dating service online no hasseles and no limitations. Download... run (no need for installation)...Register... upload and thats it. Simple, fast simple and on your desktop. You can upload image and/or video, Tell a little about yourself. you don't have to mess with big forms and can communicate immedietely via the e-mail of the other side. There is a message board available. The software is the first stage in the two2date totally free dating service. that will allow you also to create your personal space. Every two2date TV user will automatically enter the two2date full service database and will be notified as soon as it is up. Author: two2date| Date: 05-11-2006 | Size: 1295 KB
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	Carnival Jackpot  License: Freeware
	Breakout your beads and step up to see how lucky you are! Carnival Jackpot brings you the thrill of a casino without having to leave your desk. We've added some unique new tricks and a wild carnival theme to our most popular game for 24 hour, all year long, bell ringing excitement. Author: Free Web Games| Date: 10-01-2005 | Size: 560 KB
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	Remote Booting  License: Freeware
	ServersCheck Remote Booting enables you to reboot a server or PC remotely from any web browser, using a password protected interface. It runs as a service on the host machine and performs a forced reboot, even if applications are hanging or not responding. In addition to rebooting the machine, you can also start/stop or restart any currently running service. ServersCheck Remote Booting can restrict access to the web interface by password and also based on IP addresses. Author: ServersCheck| Date: 17-05-2007 | Size: 1859 KB
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	Stop Messenger Service Ads!  License: Freeware
	Stop those pesky Messenger Service advertisements! Author: South Bay Software| Date: 10-04-2004 | Size: 51 KB
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	EyeOnSite  License: Freeware
	<b>EyeOnSite</b> is a tool that keeps an eye on your sites or servers to see if they are accessible on the net. The services that can be monitored are <b>http, ftp, smtp and pop3</b>. When a service goes down, you can choose to be alerted with a visual message or an audible alarm. In addition, you can send an email message or launch an application which can be used to correct the situation. All error events are logged in individual log files and stats generated for each service. The status window shows the current state of all monitored services. <br><br> <b><u>Main Features:</u></b> <UL> <LI>Visual and audible alerts. <LI>Launch an application when a service goes on or comes off error. <LI>Send an email message when a service goes on or comes off error. <LI>Individual log files and stats for each service monitored. <LI>Customizable polling interval. <LI>Set a different poll interval when a service goes on error. <LI>Services supported: http, ftp, smtp, pop3. <LI>Pattern matching support for http. <LI>Support for http proxy <LI>Support for multi-domained web sites. </UL> Author: Virdi Software| Date: 29-06-2005 | Size: 790 KB
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	IBPTime  License: Freeware
	Implements the Internet Time Service (ITS) which allows users to synchronize their computer clocks via the Internet. The time information provided by the service is directly traceable to UTC. The service responds to time requests from an Internet client in several formats including the DAYTIME, TIME, and NTP protocols. Features include built in access to more than 70 tested Internet Time servers, ease of maintenence - SNTP servers may be added, deleted and modified, support for manual and automated (task scheduler) time synchronization, implements text and quad URL formats, Get before Set validation and more... IBPTime is free of charge and includes complete e-mail technical support. Author: IBP Support| Date: 13-10-2003 | Size: 1191 KB
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	WinUpdatesList  License: Freeware
	WinUpdatesList displays the list of all Windows updates (Service Packs and Hotfixes) installed on your local computer. For hotfix updates, this utility also displays the list of files updated with these hotfixes. In addition, it allows you to instantly open the Web link in Microsoft Web site that provides more information about the selected update, uninstall an update, copy the update information to the clipboard, or save it to text/HTML/XML file. Author: NirSoft| Date: 01-08-2004 | Size: 39 KB
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	Kiwi CatTools Service Edition  License: Freeware
	FREE Network Management & Device Configuration Tools. Runs as a Service. CatTools is a utility for managing routers switches & other network devices. Provides automated configuration backups, password changes & scripted configuration commands. Multiple device types supported (Cisco/Foundry/Extreme/HP/3Com). Runs on Windows 2000, 2003, NT4 and XP. Interactive or Service Editions available. Service Edition requires 32-bit Windows (NT/XP/2K/2K3). Author: Andrew Ross| Date: 21-09-2003 | Size: 4229 KB
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	NotesHolder Lite  License: Freeware
	NotesHolder lets you quickly type in any piece of information so that you can easily find it when you need, read it or print it out for your convenience. This is the most effective way to store all your notes without cluttering up your desk with PostIt and sticky notes. Unlike the other similar applications, NotesHolder is very thrifty with your screen space. You can even turn off NotesHolder icon in the system tray. But if you move your mouse cursor to the edge of the screen, the list of the notes sorted by the time of creation and divided into categories will pop up. Click once to create a new note or to edit an existing one. Click once more to print the note. NotesHolder Key Features: 1. Move the mouse to the edge of the screen to see your notes. No clicks need! 2. Only one click to create a new note or to edit an existing note! 3. Category feature is supported; 4. One-click printing; 5. Displays current date and time; 6. Configurable font size; 7. Different color schemes; 8. Multilanguage interface 9. And more... Author: A!K Research Labs| Date: 13-06-2005 | Size: 1093 KB
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	AimAtFile Fast File Search  License: Freeware
	AimAtFile helps you find files by their content. It provides file search functionality based on Microsoft Indexing Service included in Windows 2000/XP. Indexing Service scans files in the background as a low-priority process and AimAtFile requests this index and returns search results. You receive a list of files matching your query almost immediately. You can search for files of many types: Microsoft Office Documents, HTML, PDF, etc. Author: AimingTech Company| Date: 26-06-2003 | Size: 337 KB
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	ICQ  License: Freeware
	ICQ, the classic Instant Messaging service, has launched its newest version, ICQ 5.1. The one stop service for all your communication needs. The ICQ 5.1 version includes all of the essential communication features such as messaging with the ability to save your chat history, file transfer, sending SMS messages (in selected countries), Voice & Video chats, and an extensive directory search for meeting new people. It also provides the ability to add and communicate with AOL and AIM users. In addition, ICQ has recently introduced ICQ Phone, a new, low-rate way to make PC to Phone calls. ICQ Phone joins the multimedia feature set that includes ICQ Push-to-Talk, the ""walkie-talkie "" like service. ICQ also includes Xtraz which allow you to send personalized greeting cards, apply custom icons to your buddies, play online games, and customize your shortcuts panel for one-click access to all your favorite features. The ICQ Xtraz platform enables ICQ to present users with a selection of new services as they are created, without the need for you to download a new client. ICQ Xtraz also supports the creation of new ICQ features that can be built separately from the core ICQ client and then delivered and automatically updated over time. The new interface is clean and intuitive, so you can start chatting quickly and easily. Users now have more options to customize ICQ 5.1's newly designed interface. ICQ tZers allow users to send short flash animations to their Contact List friends as well as newly designed boyz and girlz skins and emoticons to add more personality to their messages. Author: ICQ| Date: 11-02-2007 | Size: 6159 KB
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	Bello Network Monitoring WinGUI  License: Freeware
	Our on-demand monitoring service makes it easy and affordable to detect network and website failures early, minimizing downtime and avoiding economic impact. bello network monitoring service periodically checks your website as well as your other servers. As soon as outages are discovered you will be notified via email, SMS/pager or ICQ message. For the free starter account the monitoring interval is 60 minutes, for full service accounts you can choose monitoring intervals down to one minute. Sensor types include PING, PORT, HTTP, HTTPS, Advanced HTTP, HTTP Transaction, DNS, SMTP, POP3, SNMP, FTP and more. Even if you run your own monitoring systems you might want to consider using our on-demand monitoring service as a "second opinion" about the availability of websites and their uptimes, e.g. when SLA (service level agreements) must be checked. Author: Paessler AG| Date: 24-08-2006 | Size: 1287 KB
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