Freeware: Helpdesk

	LBE Free Helpdesk  License: Freeware
	Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators. Author: Leigh Business Enterprises Ltd.| Date: 01-01-1999 | Size: 2331 KB
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	Templates for the Hotel Helpdesk  License: Freeware
	Gebrauchen Sie Microsoft's Outlook als Helpdesk fuer Fragen von Klienten an Hotels und Gaststaetten. Das Plugin fuer Reply-Butler hilft Ihnen bei dem Erzeugen / Verwalten der Hotel-Textbausteine fuer Ihren Helpdesk. Alle Hotel Textfloskeln sind mehrbenutzer-faehig, so dass via ein Netzwerk (lokal) sich viele Helpdesk- Mitarbeiter die selben Helpdesk Texte zur Verfuegung stehen haben und alle ueber die gleiche Datenbank verfuegen. Alle Vorlagen fuer die Floskeln sind bereits fuer's schnelle finden mit Icons gekennzeichnet und mit zweisprachigen Ueberschriften eingetragen. Diese Struktur wird durch das Programm Reply-Butler als Menue in Microsoft's Outlook verwendet werden , so dass alle Text schnell abrufbar sind. Author: ITSTH| Date: 18-05-2008 | Size: 245 KB
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	Templates for the Fashion Helpdesk  License: Freeware
	Benutzen Sie Microsoft's Outlook als komfort Helpdesk fuer Fragen von Klienten betreffend Mode- + Fashionfirmen. Das Add-in fuer den Reply-Butler unterstuetzt Sie beim Verwalten der Fashion Textbausteine fuer den Helpdesk. Sie erhalten eine vordefinierte Ordnerstruktur fuer die typischen Anfragen, die bei Fragen von Klienten an Mode- + Fashionfirmen dabei sind, begleitet von Anregungen fuer die Textfloskeln welche in diesen Helpdesk Ordnern oftmals einzuordnen sind. Alle Textvorlagen sind schon mit zweisprachigen Ueberschriften eingetragen und fuer das einfache finden mit Icons versehen. Diese Menuestruktur kann dann durch die Software ReplyButler als Pulldowmenue in Microsoft's Outlook benutzt werden , so dass Ihre Floskeln schnell zu finden sind. Die Fashion Textfloskeln sind multi-user faehig, so dass via ein Netzwerk (lokal) sich sehr viele Helpdesk Sachbearbeiter die selben Floskeln zur Verfuegung haben und alle ueber die gleichen Daten verfuegen. Author: ITSTH| Date: 08-05-2008 | Size: 246 KB
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	Desktop Pinger  License: Freeware
	Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away. Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support away from your PC. Author: PJ Applications| Date: 20-10-2006 | Size: 266 KB
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	ManageEngine FacilitiesDesk  License: Freeware
	ManageEngine FacilitiesDesk is a web based Maintenance and Facilities Management Software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordable price point. This facility management tool offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance and facilities activities and reduction in facilities cost run. Author: AdventNet, Inc.| Date: 25-12-2007 | Size: 44032 KB
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	JiJi Self Service Password Reset  License: Freeware
	Gartner states that 30% of helpdesk queries are related to password resets management and account lockout. With JiJi Self Service Password Reset(JSSPR), end-users now have the ability to securely reset their own Active Directory passwords without having to involve highly technical helpdesk professionals. JSSPR lowers end-user downtime, end-users no longer have to wait for a member of the helpdesk staff to reset their forgotten password or lost password.    It raises helpdesk efficiency, the staff now has more time to focus on other issues rather than tying up valuable resources on the time consuming task and mundane of resetting passwords. JSSPR can help your organization to reduce costs, improve security and increase productivity.    Features:    1. Self password management portal for domain users.  2. Supports Password Reset/Unlock account/Change Password through web without the help desk.  3. Reduce critical password tickets.  4. Improve user productivity and reduce help desk work.  5. Administrator can view the history of actions/operations done by the users which will be helpful for tracking purpose.  6. User defined challenge questions verify the users identity eliminating the risk of fraudulent password reset requests.  7. Define any number of Secret questions/answers. Author: JiJiTechnologies| Date: 30-07-2008 | Size: 7485 KB
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	ViArt Shop Free  License: Freeware
	ViArt Shop Free is a powerful, flexible and easy to use template-driven PHP shopping cart system, which is fully customisable to suit almost any design or function. It includes many advanced features such as a powerful content management system, a forum, helpdesk support system, integration with Froogle, and full built-in compatibility with many payment processing companies including PayPal, 2CO, WorldPay, LinkPoint, Protx and more. It also includes a full backoffice solution for managing order processing, featuring UPS, FedEx and USPS integration. The free version of ViArt Shop is limited to 50 products in 10 categories, but is otherwise completely functional. Author: ViArt Limited| Date: 15-10-2006 | Size: 3300 KB
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	Demoawy  License: Freeware
	Demoawy is a Free Windows program to Record the full screen, window or region to AVI or WMV Movies files with Audio. Ideal for tutorials, software demonstrations, screen casting, sales presentations, help, training, helpdesk support, demos, education and distance learning, video and voice annotation, Conferencing, and more. Main Features:  Record screen to AVI or WMV video files  Record Audio with video optionally  Record the full screen, application, window, or region  Use video and audio compressors optionally  Set the frame rate to any value.  Capture mouse cursor optionally  Hot Key access to start / stop recording  Hot Key access to show / hide program window  Nice interface and easy registration online and offline Author: Mewsoft| Date: 27-02-2008 | Size: 1138 KB
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	Freeware Help Desk - CentreDesk for Access  License: Freeware
	CentreDesk is a freeware multi-user help desk solution PickABooger.com. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks. Author: Merging Technologies| Date: 17-03-2006 | Size: 5482 KB
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	Inventory Manager Lite  License: Freeware
	Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that. Author: Microforge.net Limited| Date: 20-04-2001 | Size: 15081 KB
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	SkyFex Remote Assistant  License: Freeware
	SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it. Author: Tomsk Inc| Date: 01-09-2005 | Size: 117 KB
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	Boldcenter Operator Client .NET  License: Freeware
	Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use. Author: Bravestorm, LLC| Date: 20-10-2004 | Size: 3693 KB
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	Disk Performance Analyzer for Networks.  License: Freeware
	The Disk Performance Analyzer for Networks is a stand-alone utility that detects and reports fragmentation-related performance loss on networked systems. The Performance Analyzer provided never before available single-point analysis of systems requiring defragmentation attention to achieve optimal performance. With Disk Performance Analyzer for Networks you can zero in on the machines that need attention and handle them before they turn into a helpdesk problem. After installing and launching the utility, you are presented with a list of computers on your domain(s) available for analysis. Once you have selected target computers, a small agent is temporarily copied to these computers to begin an analysis. The agent quickly and unobtrusively gathers disk fragmentation information from the remote computers and reports this data to the Disk Performance Analyzer for Networks main console. The agent then completely removes itself from remote client systems. After collecting all the analysis data, Disk Performance Analyzer for Networks will create and present a comprehensive report showing the fragmentation related performance degradation on selected remote computers. Author: Executive Software| Date: 25-08-2004 | Size: 5119 KB
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	ScreenStream  License: Freeware
	ScreenStream lets others 'watch' your screen while you work. It can be used as the modern equivalent of the overhead projector. When you run this program on your computer anyone else on your network (or even the internet) can view what is on your screen by typing the link (and optional access code) into their internet browser. They can continue to watch your screen until you close the program. Typical Applications:  ~ In boardroom presentation (if everyone has a laptop it will replace the projector).  ~ In lectures where people take their laptops.  ~ In the computer lab or classroom where students are sitting in front of computers.  ~ To assist remote computer support so the helpdesk staff can see what the user is doing or visa versa.  ~ For profiling and analysis of software usage patterns (for example for software development research). Features:  ~ Runs in the background and captures your screen while in any other program  ~ The image can be viewed by anyone with using an ordinary web browser (from any type of computer).  ~ The screen can be viewed by users with Windows, Mac or Linux computers.  ~ Optional access code can be set to secure the connection.  ~ The number of viewers is almost unlimited (the only limit is the size of your bandwidth).  ~ Installs and runs in just minutes.  ~ Very simple user interface. Author: NCH Software| Date: 14-07-2007 | Size: 348 KB
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	TechAid ASP  License: Freeware
	A time reporting and task tracking system that is accessed from a web browser. TechAid ASP can be used from any computer that can communicate with the web server where the program is installed. TechAid ASP is an Active Server Page program that can be installed on Internet Information Server version 4 or higher and on Personal Web Server. It can be accessed from a Javascript enabled web browser and is compatible with Internet Explorer 5.0 and higher or Netscape 6.0 and higher. TechAid ASP allows users to record their time using an organization's standard task numbering system, or record their time using a reference that identifies a task that does not have an 'official' designation. This allows users to account for all of their time, not just the time they spend working on tasks that have a standard identification. TechAid ASP includes reports that give information as simple as the total hours reported by a user for a given date range, to detailed reports that show all information for every activity log entry made by a user. TechAid ASP uses an Access 2000 database and does not require that Microsoft Access be installed on the web server. TechAid ASP was designed to be so intuitive that users understand all of its functions on first use. The installation wizard completely automates the installation process. TechAid ASP allows 10 concurrent users. There is no limit on the number of user accounts that can be created. TechAid ASP is a great tool for an organization's members to record their time and track the tasks they are working on. Author: TechAid Software| Date: 06-04-2003 | Size: 860 KB
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	Clear Focus Call Centre  License: Freeware
	Product Features: Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences. Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls. Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use. Personalisation - Everybody likes it there own way right? Clear Focus Call Centre offers user the ability to personalise options such as screen colours and positions so that even if another user is using the desktop your preferences will be saved. Easy Data Entry - Raising a call is a simple as can be. Open the New Call form, enter a few simple details and save it - it's as easy as that! You can even save companies and products on the fly, so the next time you need them they are there for you to use. Data Export - Export data to Microsoft Excel with the click of a button. You now have access to all the reporting and chart creation tools offered by this Office product. Call Archiving - Easily move older calls to the calls archive using the Clear Focus Call Centre - Server module. Version Independence - Whichever Windows version you are using, Clear Focus Call Centre can be deployed easily using ClickOnce and .Net 2.0 technologies. Upgrade easily to .Net 2.0 during installation to receive the benefits of using this latest Microsoft technology. Network Deployable - Deploy Clear Focus Call Centre datafiles to your server and multiple client machines will be able to connect. This is a perfect solution if you have several users who all need to take calls at the same time. Author: Bespoke Software Solutions Ltd| Date: 10-07-2006 | Size: 2886 KB
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	ActiveXperts Network Monitor  License: Freeware
	ActiveXperts Network Monitor is the leading solution for monitoring all aspects of your LAN and WAN servers, workstations and devices. For years, System Administrators, Network Operators and Helpdesk employees have relied upon the power and flexibility and reliability of this Network Monitor tool. The product runs as a service on the Windows NT/2000/XP/2003 platform. ActiveXperts Network Monitor supports Windows, UNIX, LINUX and Novell platforms. When problems are detected, you're immediately notified by network message, e-mail, pager, or SMS message (support for TAPI, Unicode, TAP, UCP and FBus). When a failure is detected, the network monitor tool will try to correct the problem. Use XML and XSL based Views to view the results from any location in the world, or use the 32 bit Windows Manager application to make changes to the configuration. Assign privileges to groups of users, to avoid access to parts of the monitoring results they are not allowed to access. ActiveXperts Network Monitor is delivered with powerful, pre-defined function sets, including functions for: Active Directory, ADSI, CPU Monitoring, Directory sizes, Disk Healthy check, DNS, Disk Drive, Disk Space, DNS, Event Log (with content checking), Exchange 2000, File Existence (with content checking), FTP site, HTTP(s) (with content checking), ICMP/Ping, IMAP4, MS SQL Database, Novell NDS, NTDS (NT4 compatible DS), NTP, ODBC Database, Oracle Databases (SQLNet), POP3 Mail server, Printer, Process, Service, SMTP Mail server, SNMP, TCP port (with handshaking), UDP, UNIX Shell Script (RSH), Users & groups, VBScript (custom scripts) and WMI. Write custom scripts using VBScript or RSH. ActiveXperts Network Monitor has advanced ODBC and ADO/SQL logging and reporting capabilities. The XML based Reports can be customized easily by editing the XSL stylesheet templates. Author: Bart Jonkman| Date: 29-09-2002 | Size: 4599 KB
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	Adventnet ManageEngine ServiceDesk Plus  License: Freeware
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey. Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage upto 25 Workstations. Author: AdventNet Inc| Date: 01-11-2007 | Size: 37002 KB
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