Freeware: Helpdesk System

	LBE Free Helpdesk  License: Freeware
	Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators. Author: Leigh Business Enterprises Ltd.| Date: 01-01-1999 | Size: 2331 KB
	-

	Templates for the Hotel Helpdesk  License: Freeware
	Gebrauchen Sie Microsoft's Outlook als Helpdesk fuer Fragen von Klienten an Hotels und Gaststaetten. Das Plugin fuer Reply-Butler hilft Ihnen bei dem Erzeugen / Verwalten der Hotel-Textbausteine fuer Ihren Helpdesk. Alle Hotel Textfloskeln sind mehrbenutzer-faehig, so dass via ein Netzwerk (lokal) sich viele Helpdesk- Mitarbeiter die selben Helpdesk Texte zur Verfuegung stehen haben und alle ueber die gleiche Datenbank verfuegen. Alle Vorlagen fuer die Floskeln sind bereits fuer's schnelle finden mit Icons gekennzeichnet und mit zweisprachigen Ueberschriften eingetragen. Diese Struktur wird durch das Programm Reply-Butler als Menue in Microsoft's Outlook verwendet werden , so dass alle Text schnell abrufbar sind. Author: ITSTH| Date: 18-05-2008 | Size: 245 KB
	-

	Templates for the Fashion Helpdesk  License: Freeware
	Benutzen Sie Microsoft's Outlook als komfort Helpdesk fuer Fragen von Klienten betreffend Mode- + Fashionfirmen. Das Add-in fuer den Reply-Butler unterstuetzt Sie beim Verwalten der Fashion Textbausteine fuer den Helpdesk. Sie erhalten eine vordefinierte Ordnerstruktur fuer die typischen Anfragen, die bei Fragen von Klienten an Mode- + Fashionfirmen dabei sind, begleitet von Anregungen fuer die Textfloskeln welche in diesen Helpdesk Ordnern oftmals einzuordnen sind. Alle Textvorlagen sind schon mit zweisprachigen Ueberschriften eingetragen und fuer das einfache finden mit Icons versehen. Diese Menuestruktur kann dann durch die Software ReplyButler als Pulldowmenue in Microsoft's Outlook benutzt werden , so dass Ihre Floskeln schnell zu finden sind. Die Fashion Textfloskeln sind multi-user faehig, so dass via ein Netzwerk (lokal) sich sehr viele Helpdesk Sachbearbeiter die selben Floskeln zur Verfuegung haben und alle ueber die gleichen Daten verfuegen. Author: ITSTH| Date: 08-05-2008 | Size: 246 KB
	-

	Desktop Pinger  License: Freeware
	Test anything that replies on a ping (ICMP). This little stay on top application is a handy tool for the helpdesk verifying that computers and other equipment are connected and online. Desktop Pinger don't require installation, just copy it to a suitable folder and start using it right away. Tip. Copy Desktop Pinger to your memory stick and take it with you, when performing support away from your PC. Author: PJ Applications| Date: 20-10-2006 | Size: 266 KB
	-

	ManageEngine FacilitiesDesk  License: Freeware
	ManageEngine FacilitiesDesk is a web based Maintenance and Facilities Management Software with asset management capabilities. The facilities management software offers you an integrated package for managing your facilities, from maintenance to space, property and move management to resources tracking to purchasing and contract management and reports generation, all at an affordable price point. This facility management tool offers seamless maintenance HelpDesk support, real-time data sharing of all the maintenance and facilities activities and reduction in facilities cost run. Author: AdventNet, Inc.| Date: 25-12-2007 | Size: 44032 KB
	-

	ViArt Shop Free  License: Freeware
	ViArt Shop Free is a powerful, flexible and easy to use template-driven PHP shopping cart system, which is fully customisable to suit almost any design or function. It includes many advanced features such as a powerful content management system, a forum, helpdesk support system, integration with Froogle, and full built-in compatibility with many payment processing companies including PayPal, 2CO, WorldPay, LinkPoint, Protx and more. It also includes a full backoffice solution for managing order processing, featuring UPS, FedEx and USPS integration. The free version of ViArt Shop is limited to 50 products in 10 categories, but is otherwise completely functional. Author: ViArt Limited| Date: 15-10-2006 | Size: 3300 KB
	-

	Demoawy  License: Freeware
	Demoawy is a Free Windows program to Record the full screen, window or region to AVI or WMV Movies files with Audio. Ideal for tutorials, software demonstrations, screen casting, sales presentations, help, training, helpdesk support, demos, education and distance learning, video and voice annotation, Conferencing, and more. Main Features:  Record screen to AVI or WMV video files  Record Audio with video optionally  Record the full screen, application, window, or region  Use video and audio compressors optionally  Set the frame rate to any value.  Capture mouse cursor optionally  Hot Key access to start / stop recording  Hot Key access to show / hide program window  Nice interface and easy registration online and offline Author: Mewsoft| Date: 27-02-2008 | Size: 1138 KB
	-

	Freeware Help Desk - CentreDesk for Access  License: Freeware
	CentreDesk is a freeware multi-user help desk solution PickABooger.com. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks. Author: Merging Technologies| Date: 17-03-2006 | Size: 5482 KB
	-

	Inventory Manager Lite  License: Freeware
	Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that. Author: Microforge.net Limited| Date: 20-04-2001 | Size: 15081 KB
	-

	SkyFex Remote Assistant  License: Freeware
	SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it. Author: Tomsk Inc| Date: 01-09-2005 | Size: 117 KB
	-

	Boldcenter Operator Client .NET  License: Freeware
	Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use. Author: Bravestorm, LLC| Date: 20-10-2004 | Size: 3693 KB
	-

	Disk Performance Analyzer for Networks.  License: Freeware
	The Disk Performance Analyzer for Networks is a stand-alone utility that detects and reports fragmentation-related performance loss on networked systems. The Performance Analyzer provided never before available single-point analysis of systems requiring defragmentation attention to achieve optimal performance. With Disk Performance Analyzer for Networks you can zero in on the machines that need attention and handle them before they turn into a helpdesk problem. After installing and launching the utility, you are presented with a list of computers on your domain(s) available for analysis. Once you have selected target computers, a small agent is temporarily copied to these computers to begin an analysis. The agent quickly and unobtrusively gathers disk fragmentation information from the remote computers and reports this data to the Disk Performance Analyzer for Networks main console. The agent then completely removes itself from remote client systems. After collecting all the analysis data, Disk Performance Analyzer for Networks will create and present a comprehensive report showing the fragmentation related performance degradation on selected remote computers. Author: Executive Software| Date: 25-08-2004 | Size: 5119 KB
	-

	ScreenStream  License: Freeware
	ScreenStream lets others 'watch' your screen while you work. It can be used as the modern equivalent of the overhead projector. When you run this program on your computer anyone else on your network (or even the internet) can view what is on your screen by typing the link (and optional access code) into their internet browser. They can continue to watch your screen until you close the program. Typical Applications:  ~ In boardroom presentation (if everyone has a laptop it will replace the projector).  ~ In lectures where people take their laptops.  ~ In the computer lab or classroom where students are sitting in front of computers.  ~ To assist remote computer support so the helpdesk staff can see what the user is doing or visa versa.  ~ For profiling and analysis of software usage patterns (for example for software development research). Features:  ~ Runs in the background and captures your screen while in any other program  ~ The image can be viewed by anyone with using an ordinary web browser (from any type of computer).  ~ The screen can be viewed by users with Windows, Mac or Linux computers.  ~ Optional access code can be set to secure the connection.  ~ The number of viewers is almost unlimited (the only limit is the size of your bandwidth).  ~ Installs and runs in just minutes.  ~ Very simple user interface. Author: NCH Software| Date: 14-07-2007 | Size: 348 KB
	-

	TechAid ASP  License: Freeware
	A time reporting and task tracking system that is accessed from a web browser. TechAid ASP can be used from any computer that can communicate with the web server where the program is installed. TechAid ASP is an Active Server Page program that can be installed on Internet Information Server version 4 or higher and on Personal Web Server. It can be accessed from a Javascript enabled web browser and is compatible with Internet Explorer 5.0 and higher or Netscape 6.0 and higher. TechAid ASP allows users to record their time using an organization's standard task numbering system, or record their time using a reference that identifies a task that does not have an 'official' designation. This allows users to account for all of their time, not just the time they spend working on tasks that have a standard identification. TechAid ASP includes reports that give information as simple as the total hours reported by a user for a given date range, to detailed reports that show all information for every activity log entry made by a user. TechAid ASP uses an Access 2000 database and does not require that Microsoft Access be installed on the web server. TechAid ASP was designed to be so intuitive that users understand all of its functions on first use. The installation wizard completely automates the installation process. TechAid ASP allows 10 concurrent users. There is no limit on the number of user accounts that can be created. TechAid ASP is a great tool for an organization's members to record their time and track the tasks they are working on. Author: TechAid Software| Date: 06-04-2003 | Size: 860 KB
	-

	Clear Focus Call Centre  License: Freeware
	Product Features: Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences. Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls. Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use. Personalisation - Everybody likes it there own way right? Clear Focus Call Centre offers user the ability to personalise options such as screen colours and positions so that even if another user is using the desktop your preferences will be saved. Easy Data Entry - Raising a call is a simple as can be. Open the New Call form, enter a few simple details and save it - it's as easy as that! You can even save companies and products on the fly, so the next time you need them they are there for you to use. Data Export - Export data to Microsoft Excel with the click of a button. You now have access to all the reporting and chart creation tools offered by this Office product. Call Archiving - Easily move older calls to the calls archive using the Clear Focus Call Centre - Server module. Version Independence - Whichever Windows version you are using, Clear Focus Call Centre can be deployed easily using ClickOnce and .Net 2.0 technologies. Upgrade easily to .Net 2.0 during installation to receive the benefits of using this latest Microsoft technology. Network Deployable - Deploy Clear Focus Call Centre datafiles to your server and multiple client machines will be able to connect. This is a perfect solution if you have several users who all need to take calls at the same time. Author: Bespoke Software Solutions Ltd| Date: 10-07-2006 | Size: 2886 KB
	-

	ActiveXperts Network Monitor  License: Freeware
	ActiveXperts Network Monitor is the leading solution for monitoring all aspects of your LAN and WAN servers, workstations and devices. For years, System Administrators, Network Operators and Helpdesk employees have relied upon the power and flexibility and reliability of this Network Monitor tool. The product runs as a service on the Windows NT/2000/XP/2003 platform. ActiveXperts Network Monitor supports Windows, UNIX, LINUX and Novell platforms. When problems are detected, you're immediately notified by network message, e-mail, pager, or SMS message (support for TAPI, Unicode, TAP, UCP and FBus). When a failure is detected, the network monitor tool will try to correct the problem. Use XML and XSL based Views to view the results from any location in the world, or use the 32 bit Windows Manager application to make changes to the configuration. Assign privileges to groups of users, to avoid access to parts of the monitoring results they are not allowed to access. ActiveXperts Network Monitor is delivered with powerful, pre-defined function sets, including functions for: Active Directory, ADSI, CPU Monitoring, Directory sizes, Disk Healthy check, DNS, Disk Drive, Disk Space, DNS, Event Log (with content checking), Exchange 2000, File Existence (with content checking), FTP site, HTTP(s) (with content checking), ICMP/Ping, IMAP4, MS SQL Database, Novell NDS, NTDS (NT4 compatible DS), NTP, ODBC Database, Oracle Databases (SQLNet), POP3 Mail server, Printer, Process, Service, SMTP Mail server, SNMP, TCP port (with handshaking), UDP, UNIX Shell Script (RSH), Users & groups, VBScript (custom scripts) and WMI. Write custom scripts using VBScript or RSH. ActiveXperts Network Monitor has advanced ODBC and ADO/SQL logging and reporting capabilities. The XML based Reports can be customized easily by editing the XSL stylesheet templates. Author: Bart Jonkman| Date: 29-09-2002 | Size: 4599 KB
	-

	Adventnet ManageEngine ServiceDesk Plus  License: Freeware
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey. Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage upto 25 Workstations. Author: AdventNet Inc| Date: 01-11-2007 | Size: 37002 KB
	-

	WinKiller  License: Freeware
	Winkiller 3 can minimize to your system tray. WinKiller it's just a small red button in your taskbar. Click on it and your system will restart or shutdown. LClick - Shuts down the system to a point at which it is safe to turn off the power. All file buffers have been flushed to disk, and all running processes have stopped. RClick - Shuts down the system and then restarts the system. Author: Denis Zabiyako| Date: 25-05-2003 | Size: 150 KB
	-

	System Protect  License: Freeware
	System & Program Files Protection  - System Protect prevents deletion of important system files whose loss could cause your operating system to crash. These files could be attacked by viruses or accidentally deleted by you or your kids.  Multilanguage Support  - To make System Protect availability more widespread, we've translated it into more languages.  Automatic Updates  - System Protect automatically updates itself and the file database to ensure the most effective protection for your computer.  Protection of Selected Files  - System Protect allows you to pick files and folders that you want to protect from deletion such as important documents, your favorite music, photos from your vacation, movies or any other files that you do not want to lose.  Stable Operating System  - System Protect guards essential system files to keep your operating system stable.  User-friendly Program  - System Protect user interface is so easy to use that even a novice is able to setup and use the program to protect his/her computer from unwanted data loss. Author: CRAWLER, LLC| Date: 11-02-2008 | Size: 4989 KB
	-

	Auslogics System Information  License: Freeware
	Auslogics System Information provides you with computer and Windows details, installed devices, running processes and services, memory and CPU usage and other information. You can explore details of your computer hardware, disk drives, processor, video card and monitor. It is much easier to use and understand than the built-in Windows system information tool. The program is absolutely free of charge. Neatly arranged tables with system details, visual diagrams and charts will help you evaluate the current status and performance of your computer and operating system. Should you need to send details about your computer to the technical support of your ISP or computer manufacturer, the program can help by generating a comprehensive report in HTML, XML or plain text formats. The program is 100% Vista and XP compatible and supports the latest devices from the leading hardware manufacturers, such as Intel, AMD, NVIDIA and others. With System Information from Auslogics, you will have all the details about your computer at the tips of your fingers. Author: Auslogics Software| Date: 18-03-2008 | Size: 1527 KB
	-

	System Tuneup  License: Freeware
	A fast, powerful system cleanup & optimizing utility System Tuneup is an optimizer software that speeds up your system, giving you maximum performance. It includes cleanup tools for Windows system. Key Features: · Controlled Windows order. · View running processes (all tasks revealing controlled). · View process information. · View memory information and cpu usage. · Make Windows run faster. · Quick jump to Windows System Tools. · Clean the junk files. · Clean recycle bin. Author: SpeedApps Inc| Date: 15-01-2008 | Size: 135 KB
	-

	Get Remote File System Rights  License: Freeware
	'Get Remote File System Rights For Windows' is a powerful tool that helps you retrieve file system rights from file servers across your network from behind your own workstation. You can filter on specific groups, or retrieve the effective rights of any user in your Active Directory and save the output to an XML file for later consultation. The tool also checks on corrupted File System Rights. It's a great tool when you're planning complex File System migrations, or want to reorganize and clean up your Active Directory Security Group structure! Author: VisionIT| Date: 11-02-2007 | Size: 1757 KB
	-

	SystemSpeed  License: Freeware
	Do you want to speed up the work of your soft and hard? Do you want to know how to do it? Do you want to know the real speed of your system? Do you want to compare your computer and your system with the other ones? Then this program is for you! Take first place in the global testing of computers and systems’ working speed! With Certificate! Author: Despeus| Date: 17-01-2006 | Size: 916 KB
	-

	System Safe StealthXP  License: Freeware
	Backup and recover your system. With System Safe Stealth, you can automate your system backup and scan for potential problems. Rescue lost files automatically. Protect Against Cyber Terrorism. Your system is actively monitored and repairs are made as a preventative measure. Author: Rescue-Me Systems| Date: 20-11-2006 | Size: 3189 KB
	-

	System Safe Stealth  License: Freeware
	Backup and recover your system. With System Safe Stealth, you can automate your system backup and scan for potential problems. Rescue lost files automatically. Protect Against Cyber Terrorism. Your system is actively monitored and repairs are made as a preventative measure. Author: Rescue-Me Systems| Date: 20-11-2006 | Size: 3239 KB
	-

	Emsa PC FlexInfo  License: Freeware
	Emsa PC FlexInfo is a system information and diagnstics utility. What it does is, gathering system information data, also benchmark (CPU Speed test), and network info (IP and host lookup, Ping tool). It also shows realtime stats on items like CPU and memory load. The system information data is presented as text so it can be copied and pasted into documents. This program was designed with simplicity in mind, but usefulness for the user. The system information provides various informations about the local system ,like Operating System name and version, system folders, Service packs, cpu information, keyboard, mouse, environment variables, system drives information, memory allocation, supported screen modes, processes running, power & battery status, sound devices, services, local IP address & host, system.ini and win.ini files.The CPU graph and memory indicators show realtime info about these parameters, like memory allocation and page file.The CPU speed test allows you to check the estimated PR factor of your machine. The test takes about half a minute. Freeware. Author: EMSA SYSTEMS LTD| Date: 06-04-2004 | Size: 353 KB
	-

	Fresh Diagnose  License: Freeware
	Fresh Diagnose is an utility designed to analyze and benchmark your computer system. It can analyze and benchmark many kinds of hardware, such as CPU performance, hard disk performance, video system information, mainboard information, and more! Key features of Fresh Diagnose: System Information: Scanning your system and give a complete report about your computer's hardware and software, for examples: mainboard information, video system information, PCI/AGP buses information, peripheral (keyboard, mouse, printer, etc.) information, network information. System Benchmarks: Testing your system performance, such as CPU, hard disk, CD/DVD ROM, and compare it with other systems. Use this free software to learn more about your computer and its components, detect/diagnose any problems in your computer, and increase your computer's performance! Author: Freshdevices Corp.| Date: 17-10-2003 | Size: 1231 KB
	-

	E-Time  License: Freeware
	E-Time by Media Programming Group company is program for automated system clock correction by means of Internet. Your system time will be regullary collating with atomic clock, and your computer clock will always be precise. Author: Media Programming Group| Date: 25-11-2002 | Size: 208 KB
	-

	RootKit Hook Analyzer  License: Freeware
	RootKit Hook Analyzer is a security tool which will check if there are any rootkits installed on your computer which hook the kernel system services. Kernel RootKit Hooks are installed modules which intercept the principal system services that all programs and the operating system rely on. If any of these system services are intercepted and modified it means that there is a possibility that the safety of your system is at risk and that spyware, a virus or other malware is active on your system. Kernel hooks are not necessarily bad, for system monitoring software and security tools often they are a necessary evil. However it is desired if kernel rootkit hooks are installed on your system that you can find out where they come from. This program will display all kernel services and the responsible modules for handling them, along with company and product information. If no hooks are active on your system it means that all system services are handled by NTOSKRNL.EXE, the principal base component of most Windows operating systems which is developed by Microsoft. All you have to do to find out what kernel hooks are installed on your system is press the Analyze button at the bottom of the screen. RootKit Hook Analyzer also allows you to view installed system modules and drivers with their base addresses as well as file and product information as well as the responsible companies. New is the option to tets the quality of system hooks. If you have legitimate software installed which uses system call hooks, you can test if they are properly implemented by using the hook test function. This way you can see if hooking third-party system software may be responsible for random reboots and blue screens on your system. The software is distributed as a free download. For more information visit http://www.resplendence.com/hookanalyzer Author: Resplendence Software Projects| Date: 05-07-2007 | Size: 854 KB
	-

	BCWB  License: Freeware
	The program represents a WYSIWYG content management system (CMS) for web – visit cards, personal sites, promo-sites, VIP - sites and other small web - projects. I have been engaged in development of web-content management systems for corporate information spaces for a long time. However it was unreasonable to use any of similar systems for personal site realization. Therefore I have developed diminutive WCM-system with minimal system requirements. BCWB does not require database (!) presence. Technology W3C XML/XSLT is applied in the system. As a result, a website assembled in BCWB, can be given any representation form with the help of XSLT full functionalities including vector-graphical representation in SVG format. (http://www.w3.org/TR/SVG11/) and Macromedia Flash. Author: Dmitry Sheiko| Date: -- | Size: 95 KB
	-

| 1 | 2 | 3 | 4 | 5 |