Freeware: Help Desk

	LBE Free Helpdesk  License: Freeware
	Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators. Author: Leigh Business Enterprises Ltd.| Date: 01-01-1999 | Size: 2331 KB
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	Inventory Manager Lite  License: Freeware
	Inventory Manager is a FREE Help Desk and network management program for Windows 95/98/2000/ME/NT. Managing a network involves keeping track of hardware, dealing with faults and users queries, liaising with equipment and service vendors, installing and maintaining software and reporting on the status of the network. Network Inventory Manager Lite is designed to help you do just that. Author: Microforge.net Limited| Date: 20-04-2001 | Size: 15081 KB
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	DeskMarker  License: Freeware
	Desk Marker allows to draw on windows with different pensize and color. The visual controls mode allows to mark visual controls like buttons and forms. With the transparency option you can colorize the visual controls. In the freehand mode the pen marker follows your mouse. For all operations like draw and delete are user-defined hotkeys available for easy switching. Desk Marker is specially designed for computer schools or any other operation areas where you have to emphasize window areas. Author: delight software gmbh| Date: 17-03-2004 | Size: 1460 KB
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	Desk Drop Jr  License: Freeware
	DESK DROP is a fast paced arcade game where the objective is to match up three similar tiles by moving and rotating them vertically as they drop from the top of the game board. Quick thinking and strategy is a must in Desk Drop to reach really high scores. The game is both addictive and fun for all ages. The top ten scoreboard records the Desk Drop Champions. Are you up to the challenge? Author: Free Web Games| Date: 10-01-2005 | Size: 560 KB
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	Freeware Help Desk - CentreDesk for Access  License: Freeware
	CentreDesk is a freeware multi-user help desk solution PickABooger.com. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks. Author: Merging Technologies| Date: 17-03-2006 | Size: 5482 KB
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	Sinergia Help Desk  License: Freeware
	Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database. Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile. Sinergia's business logic is implemented using Windows Workflow Foundation. Author: GLR| Date: 08-04-2007 | Size: 4498 KB
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	JiJiTechnologies Password Reset  License: Freeware
	JiJiTechnologies Password Reset is a web based password reset management system that allows users to reset their password. It provides the ability to delegate password management to the help desk. JiJiTechnologies Password Reset Service can help your organization to reduce costs, improve security, and increase productivity.    Features:  1. Overcomes the vulnerability in Self service password reset which relies solely on answers to personal questions.  2. Supports Password Reset/Unlock account/Change Password through web with/without help desk.  3. Avoids vulnerable user authentication mechanism like asking set of personal questions rather uses the default windows authentication for doing Password Reset/Unlock account.  4. Administrator can give Password Reset Permission for a group/team, so those who are in the group/team can manage their own password related problem themselves.  5. Administrator can view the history of actions/operations done by the users which will be helpful for tracking purpose.  6. Improve user productivity and reduce help desk work load.  7. Do not need the tedious user Enrollment process.  8. No need to install Password Reset on every computer. Author: JiJiTechnologies| Date: 11-05-2008 | Size: 4275 KB
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	Boldcenter Operator Client .NET  License: Freeware
	Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use. Author: Bravestorm, LLC| Date: 20-10-2004 | Size: 3693 KB
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	Adventnet ManageEngine ServiceDesk Plus  License: Freeware
	ManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or through email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It includes a Solutions module that allows you to document best practices and solutions to common problems in an online knowledge base. ServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let you know the number of over-utilized or under-utilized licenses across your organization. ServiceDesk Plus can help you maintain a complete product catalog based on product type, that lists all assets owned by your organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs & completed purchases. It also provides import of requesters & assets from .csv files & user satisfaction survey. Version 7.0 adds Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities & more. Incident mgmt, Problem mgmt, Change mgmt & CMDB has been implemented with all functionalities. The Free Edition allows a single Technician manage upto 25 Workstations. Author: AdventNet Inc| Date: 01-11-2007 | Size: 37002 KB
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	Carnival Jackpot  License: Freeware
	Breakout your beads and step up to see how lucky you are! Carnival Jackpot brings you the thrill of a casino without having to leave your desk. We've added some unique new tricks and a wild carnival theme to our most popular game for 24 hour, all year long, bell ringing excitement. Author: Free Web Games| Date: 10-01-2005 | Size: 560 KB
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	NotesHolder Lite  License: Freeware
	NotesHolder lets you quickly type in any piece of information so that you can easily find it when you need, read it or print it out for your convenience. This is the most effective way to store all your notes without cluttering up your desk with PostIt and sticky notes. Unlike the other similar applications, NotesHolder is very thrifty with your screen space. You can even turn off NotesHolder icon in the system tray. But if you move your mouse cursor to the edge of the screen, the list of the notes sorted by the time of creation and divided into categories will pop up. Click once to create a new note or to edit an existing one. Click once more to print the note. NotesHolder Key Features: 1. Move the mouse to the edge of the screen to see your notes. No clicks need! 2. Only one click to create a new note or to edit an existing note! 3. Category feature is supported; 4. One-click printing; 5. Displays current date and time; 6. Configurable font size; 7. Different color schemes; 8. Multilanguage interface 9. And more... Author: A!K Research Labs| Date: 13-06-2005 | Size: 1093 KB
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	Qasper Business Organizer  License: Freeware
	Qasper Free Personal is our full-featured, free, single-user version of Qasper's powerful, on-demand Workgroup CRM and and Business Information Organizer software (www.Qasper.com). Full of creative and unique features, Qasper empowers you, your workgroups and your business to organize, centralize, manage and visualize your personal and business information. 20+ integrated modules provide you with all the functions needed to manage contacts, connections and documents, record and track opportunities, projects and issues, perform order entry, handle actions, activities, emails and to dos, run your daily calendar, build and run reports and queries, and visualize your data. Qasper is user-customizable and our Personal Version has an upgrade path to Qasper Workgroup version. Free Personal is ad-supported with an optional paid version. Qasper Personal Paid version excludes ads and includes synchronization of emails, appointments and contacts between Outlook and Qasper. Author: Dalco Technologies Inc.| Date: 12-10-2006 | Size: 17413 KB
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	Aopen EZ915 Bios v R1.09  License: Freeware
	- Fixed PS2 KB fail in bootblk., - Fix S3 resume fail while in "Power Options Properties -->Power schemes --> Home/Office Desk or Always On" setting., - Added EIST Support. Before starting this driver installation we suggest you make sure you are installing the latest driver version available. Follow readme instructions/help file for installing drivers when available. Sometimes you need to restart your system for the new installed driver to become active. You can install this driver with the following operating system: Windows 98/ME/2000/XP Author: AOpen| Date: 31-01-2005 | Size: 50 KB
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	Aopen EX915 Bios v R1.09  License: Freeware
	- Fixed PS2 KB fail in bootblk., - Fix S3 resume fail while in "Power Options Properties -->Power schemes --> Home/Office Desk or Always On" setting., - Added EIST Support. Before starting this driver installation we suggest you make sure you are installing the latest driver version available. Follow readme instructions/help file for installing drivers when available. Sometimes you need to restart your system for the new installed driver to become active. You can install this driver with the following operating system: Windows 98/ME/2000/XP Author: AOpen| Date: 31-01-2005 | Size: 50 KB
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	Pure Patience  License: Freeware
	Pure Patience is a card game of patience, or solitaire, as it is called in America. The object of the game is to combine the tiles as a full house. Cards are shuffled and placed on the desk in 4 rows with 13 cards in each. The way you place cards on a desk in a traditional patience card game usually depends on your liking, spirits or whim, but the software will do it for you, and you will only have to do the most interesting thing - to play the game! The starting card is the leftmost card in the uppermost row. It designates the starting suit and rank. This card cannot be relocated during the game. The game is won when the following conditions are met: 1 Each row contains a full suit. There may be only one suit per row. 2 Suits follow each other in the following order: - Clubs - Hearts - Spades - Diamonds The suit designated by the starting card begins the sequence, the way suits succeed each other must be preserved. 3 Ranks in each row are lined up in either ascending or descending order, e.g.: - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10 - Jack - Queen - King - Ace The rank that ends a row, begins the next row. 4 Ascending and descending orders alternate as follows: - 1st row ascending from left to right - 2nd row descending from left to right - 3rd row ascending from left to right - 4th row descending from left to right Pure Patience is free. No spyware or adware modules are included; it is just a free card game. Author: Pingram Marketing| Date: 30-03-2005 | Size: 871 KB
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	Radix  License: Freeware
	Radix will enable you to manage customer information and resolve issues more efficently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use. Multi-user licenses are available. Because Radix is a true distributed application with distinct client and server components, users have the flexiblity of accessing it's powerful features whether they're in the office, at a remote location, or even at home. Built with state-of-the-art Microsoft development tools, MySQL database technology, and careful attention to user interface design, Radix is easy to use, reliable, fast and powerful. Free for personal use. Multi-user licenses are available. If you need more than just another contact manager, download Radix today. Radix includes several sophisticated and fully integrated modules: Help Desk Knowledge Base Time Tracking Contact Management Email Client Appointment Scheduling Project Tracking Expense Tracking Employee Signout Board Products Client Invoicing Phone Messages To Do Personal Notes Custom Report Manager. Author: Hurstridge Technologies| Date: 21-03-2005 | Size: 23395 KB
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	JiJi Self Service Password Reset  License: Freeware
	Gartner states that 30% of helpdesk queries are related to password resets management and account lockout. With JiJi Self Service Password Reset(JSSPR), end-users now have the ability to securely reset their own Active Directory passwords without having to involve highly technical helpdesk professionals. JSSPR lowers end-user downtime, end-users no longer have to wait for a member of the helpdesk staff to reset their forgotten password or lost password.    It raises helpdesk efficiency, the staff now has more time to focus on other issues rather than tying up valuable resources on the time consuming task and mundane of resetting passwords. JSSPR can help your organization to reduce costs, improve security and increase productivity.    Features:    1. Self password management portal for domain users.  2. Supports Password Reset/Unlock account/Change Password through web without the help desk.  3. Reduce critical password tickets.  4. Improve user productivity and reduce help desk work.  5. Administrator can view the history of actions/operations done by the users which will be helpful for tracking purpose.  6. User defined challenge questions verify the users identity eliminating the risk of fraudulent password reset requests.  7. Define any number of Secret questions/answers. Author: JiJiTechnologies| Date: 30-07-2008 | Size: 7485 KB
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	AddUp  License: Freeware
	AddUp is a free calculator able to process non-trivial arithmetic expressions such as: -(((1 + 2) * 3)^4)% + 56e-7 / 8 Unlike regular desk calculators where the numbers and operators you provide disappear when you enter the next one, AddUp retains all this information for review in an editable work area. Expressions can be edited and re-calculated if necessary. Results can be saved to a text file. Author: Orefa.com| Date: 27-04-2004 | Size: 74 KB
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	ManageEngine SupportCenter Plus  License: Freeware
	ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Customer Case Tracking A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations. Account & Contact Management Track and manage all your customer accounts and their contact information, and thereby improve customer relationships. Product Catalog Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased. Customer Service Reports Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus. Author: AdventNet Inc| Date: 05-11-2007 | Size: 32060 KB
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	ManageDesk Lite Virtual Desktop  License: Freeware
	Is your computer desktop getting overcrowded? Are you having difficulty quickly accessing software applications? Then it's time for you to consider trying virtual desktop software. ManageDesk Lite solves desktop clutter problems by creating multiple desktops. Each virtual desktop is a distinct working environment. The taskbar shows only the applications opened on the current desktop, greatly reducing the clutter. Author: ManageBytes Software| Date: 30-03-2004 | Size: 759 KB
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	ATAF-Support  License: Freeware
	The ATAF-Support program is a FREE online web database application that can handle online support request.ATAF-support run on IIS 4.0/5.0 server or a Linux server with Chilli ASP installedThe ATAF-Support has 4 forms* A support form where the user can raise a support request* A reply form where the help desk can answer support questions* A view form where the users can read the answer* A Knowledgebase search form Author: Christian C. Rasmussen| Date: 01-12-2002 | Size: 49 KB
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	SkyFex Remote Assistant  License: Freeware
	SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it. Author: Tomsk Inc| Date: 01-09-2005 | Size: 117 KB
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	Atmosphere Lite  License: Freeware
	Bring the sounds of nature to your desktop. Choose presets such as tropical, thundestorm, nighttime, summer and many others or alternatively customize your own soundscape from the background and random sounds provided. You can save your soundscape for later listening and we've even included an alarm clock just incase you drift off at your desk. Atmosphere can be minimized to play in the background so you can relax while you work! You're settings are automatically saved on exit for ease of use. Author: Nick Moulds| Date: 11-07-2003 | Size: 90000 KB
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	Thinking Digital Info Desk  License: Freeware
	Freeware application for getting the latest news and sport direct to your desktop. The software is free of charge and includes live feeds for news, sport and odd news. Created and distributed by Thinking Digital www.thinking-digital.com. Author: Thinking Digital| Date: 01-09-2005 | Size: 781 KB
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	MyFreeWeather  License: Freeware
	MyFreeWeather allows you to view the sky in any city in the world and track local weather.. Watch the moving storm & weather patterns via Satellite & Radar. Also, view daily and detailed forecasts, local time and date for any location in the world, plus alerts to severe weather conditions. Imagine looking at the current sky in your area, Florida, Hawaii, Paris, Vegas, Bahamas ...etc View the skies of the world without leaving your computer desk. Author: MicroSmarts LLC| Date: 24-06-2008 | Size: 10315 KB
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	eTalkup  License: Freeware
	Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customer service to your online customers. Author: DigiBell| Date: 12-06-2008 | Size: 3138 KB
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	TeamWork  License: Freeware
	TeamWork è un sistema per gestire i progetti di sviluppo software, il lavoro di gruppo, ed i rapporti con i clienti, in modo facile e veloce. Con TeamWork potete pianificare le nuove release, documentare i requisiti, coordinare le attività dei membri del team, tenere traccia dei difetti rilevati e delle correzioni, controllare le modifiche, monitorare i rischi, fornire supporto tecnico e commerciale ai clienti, e altro ancora. Grazie a TeamWork, chiunque può vedere in un attimo lo stato dei lavori, e l'elenco dei compiti di cui è responsabile. Qualsiasi cosa, dalla richieste dei clienti ai più piccoli problemi da risolvere, è facilmente rintracciabile e consultabile. TeamWork è lo strumento ideale per i gruppi di lavoro medio/piccoli, e per chi usa metodologie di sviluppo "agili" come Extreme Programming (XP), SCRUM, Feature Driven Development (FDD), Crystal Clear, ed altre ancora. Author: Califfo Software| Date: 30-06-2004 | Size: 2149 KB
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	Sai Soft Hotel Catering Software  License: Freeware
	Sai Soft Hotel Catering Software is a dynamic hotel and motel software which improve guest service while achieving profitability. This software is ideal solution for all kind of property. Main features include: Quick check-in/out, hotel status from the main menu, Direct billing, Expense management, Transaction management with insert, delete and edit features, back up and resort of data, importing and exporting of guest data and many more. It also has the facility of POS with touch screen which in result increases your sell and profit. We also have multiple rate and seasonal rate type with single stay. Author: Sai Soft| Date: 24-12-2006 | Size: 57395 KB
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	PowerClick  License: Freeware
	PowerClick is small utility that provide you with fast access to, all commonly used, power managment features available in Windows. Those are shutdown, restart, standby, hibernate, log off and station lock. Some people (like the author it self) sometimes hate to bother, to shutdown or restart system the regular way.This is usually the case when large number of applications are running but only the quick shutdown or restart is needed. Windows will refuse to close is some programs are running, so you would have to close every application, one at the time, which can be quite annoying. With PowerClick you can force all programs to close before shutdown or restart, which is sometimes quite usefull. You don't have to wait until all programs are closed, you can invoke shutdown and leave the desk with assurance that system will be properly turned off. It is all done automatically. Similiar programs exists, but some of them are as big as one megabyte or even more, which is absolutely unnceessary overhead for such an simple application! Lets keep it small and simple. Just click it and leave it! Author: Assembly Developers| Date: 03-09-2004 | Size: 21 KB
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	EasyConsole  License: Freeware
	EasyConsole Dos shell utility lets you navigate in drives and through folders using Windows issuing DOS commands on a slave MSDOS console, saving command-line instructions for future use. Last 20 commands are memorized and you will be able to store 10 long most used or favorite command lines on 10 buttons to be launched with a click instead of typing again and avoiding fastidious repetitive commands. You may also type long DOS instructions with their parameters and memorize them (not only internal MSDOS commands) as well as launch your DOS Batch programs, for example run Rebol command-lines or any exe with its variables, in MSDOS batch NT tasks or other Windows systems. Language: English Author: Soft Experience| Date: 23-05-2004 | Size: 1474 KB
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