Freeware: Customer Service Software

	Daffodil CRM  License: Freeware
	Daffodil CRM is an open source customer relationship management software that enables seamless coordination between sales, marketing, customer service, field support and other functions that handle customer contact for an enterprise. Daffodil CRM possesses a set of useful features like search option, import facility, task pop up, integrated email campaigns, customizable views, powerful filtering and automatic mail attachment facility which would help businesses manage leads. With this CRM solution, one can automate everyday tasks, catch mission-critical & time-sensitive issues. Author: Daffodil Software Ltd.| Date: 18-03-2005 | Size: 4497 KB
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	ManageEngine SupportCenter Plus  License: Freeware
	ManageEngine SupportCenter Plus is a 100% web-based Customer Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy-to-use package. It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser. Self-Service Portal Reduce call volumes with a Web-based self service portal where customers can search the knowledge base, submit a request or check the status of their open requests. Customer Case Tracking A robust and easy-to-use help desk that helps organizations automate their customer support processes to deliver consistent, reliable and superior service to their customers. Knowledge Base Empower your Support Reps with easy access to answers with a web-based searchable knowledgebase and enable faster problem resolution. SLA Management Improve customer satisfaction with defining proper service level agreements, monitoring SLA compliance and escalating SLA violations. Account & Contact Management Track and manage all your customer accounts and their contact information, and thereby improve customer relationships. Product Catalog Empower your support reps with instant access to all customer product information as well as allow customers to track and manage details of the products they have purchased. Customer Service Reports Requests that are open, closed or overdue at any instant of time, the SLA violations that had happened, which customer or Organization is sending the most number of requests & who is attending to the requests can all be known from the readymade reports generated by SupportCenter Plus. Author: AdventNet Inc| Date: 05-11-2007 | Size: 32060 KB
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	eTalkup  License: Freeware
	Greet your customers online, and help them buy! eTalkup is a free service that enables you to keep track of who's visiting your web site and to chat with them in real-time. Many online shoppers have questions and when they cannot be answered they may become frustrated and annoyed and leave. eTalkup helps your business make money by enabling you to providing great customer service to your online customers. Author: DigiBell| Date: 12-06-2008 | Size: 3138 KB
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	Invoicer  License: Freeware
	Madar Invoicer is a simple, userfriendly program, dedicated to small companies, which are looking for software helping them to prepare and print invoices. It is full compatible with other Madar software. Madar Invoicer can be used as well in english-, german- and polish speaking countries. A quick and convenient program which allows the user to prepare and print invoices. Inventory and service pricing is automatically calculated as well as the final total of the invoice. This saves time from having to manually calculate the invoice and prevents calculation errors. The inventory is automatically adjusted to reflect the parts used for each invoice. * Lookup customer by Last Name, Home or Work phone * Lookup customer Invoice history for any customer * Can access inventory reports by category, description, or group * Check daily sales * Customize method of payments, apply payments to customer accounts * Multi-level pricing. Invoice will automatically reflect individual customer's preset discount and price levels (6 price levels) * Assign individual tax rates per product or service The important function is to prepare and print invoices in three languages: * polish * english * german The special script module are usefull to notice customer contracts. The invoices can be prepared based on the scripts information like customer, product or service, price, term of payment, sell date. Author: MADAR| Date: 01-08-2005 | Size: 3921 KB
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	CRMadar  License: Freeware
	CRMadar 3.0 is designed to give you the knowledge you need to develop and implement smarter customer strategies and maximize customer profitability. It is a powerful software solution for Customer Relationship Management, project management, workflow management, PIM for small and medium-size companies. The CRMadar application facilitates contact management, campaign management and customer service. CRMadar is a software solution for Microsoft Windows 98, NT, 2000 or XP and can be used either within a central network or remotely on Notebooks. It efficiently integrates with Microsoft Office tools for creating letters and sending emails. Attributes can be used to classify and group your contacts into specific lists. Contact Management In order to build more effective business relationships you need to know more about your customers and business partners. CRMadar lets you capture and manage a variety of information and share this information with the people who need it to efficiently do their jobs. CRMadar 3.0 allows the user to enter information concerning the contact name, address, country, Email addresses, phone number, fax number, language, contact type etc. and many user-defined attributes. Campaign Management Ability to create a campaign and record key information, like: campaign name, campaign type and classification, estimated cost, anticipated revenue, notes. Ability to create a list of contacts who will be the target of the campaign using contact management, attributes and data from previous campaigns. Customer Service When a customer calls you need to be able to identify them at a personal and company level and process their inquiry in the most efficient way possible. With CRMadar 3.0 you can have immediate access to vital customer information such as product purchases, purchase date, open issues, call history, notes and follow up activity. Author: darek mazur| Date: 01-09-2003 | Size: 2554 KB
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	SkyFex Remote Assistant  License: Freeware
	SkyFex Remote Assistant is a free service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it. Author: Tomsk Inc| Date: 01-09-2005 | Size: 117 KB
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	Simple Dispatcher  License: Freeware
	For Contractors and Tradesmen,Schedule Requests for Repair Service Receive Customer phone calls, Enter problem description (can be saved) then view calendar for 2 vehicles, schedule . Calendar can be viewed at any time for dispatching. Service Slips are stored for tracking purposes until deleted. Author: Paul Vallancourt| Date: -- | Size: 280 KB
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	AliveChat BETA  License: Freeware
	AliveChat 3.0 Beta is a FREEWARE which allows you to connect with your web site visitors in real-time via a browser-based chat interface. The application is 100% hosted by WebsiteAlive's data centres, so there is nothing to download and install. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, site metrics and performance analysis tools, operator to operator chatroom, typing indicator, departments, automatic call distribution, and hotkeys (saved phrases and urls). Please visit www.websitealive.com for more details. Author: WebsiteAlive| Date: 01-09-2004 | Size: 12 KB
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	Rodent And Pest Control  License: Freeware
	This is free for anyone who owns or manages a rodent or pest control business. Now you can easily keep track of customers. You can know at a glance what customer owes you money, how much, and when money is due, past due and more. Also know what rodent or pest problems any customer has had, and where those problems are located, what treatments you have used. And any other info you may wish to keep on each customer. You can keep detailed records or info on an unlimited amount of customers. It does'nt matter if you have 1 or a million customers and buildings to treat. You can search by customer name, or pest or rodent, or by simply clicking the next record, etc. This software is just what you or anyone should have if they own or manage a rodent or pest control business. Author: RB59.com Software| Date: 12-08-2008 | Size: 1090 KB
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	Radix  License: Freeware
	Radix will enable you to manage customer information and resolve issues more efficently by providing a centralized interface for contact management, customer service, time tracking, and electronic communication. Free for personal use. Multi-user licenses are available. Because Radix is a true distributed application with distinct client and server components, users have the flexiblity of accessing it's powerful features whether they're in the office, at a remote location, or even at home. Built with state-of-the-art Microsoft development tools, MySQL database technology, and careful attention to user interface design, Radix is easy to use, reliable, fast and powerful. Free for personal use. Multi-user licenses are available. If you need more than just another contact manager, download Radix today. Radix includes several sophisticated and fully integrated modules: Help Desk Knowledge Base Time Tracking Contact Management Email Client Appointment Scheduling Project Tracking Expense Tracking Employee Signout Board Products Client Invoicing Phone Messages To Do Personal Notes Custom Report Manager. Author: Hurstridge Technologies| Date: 21-03-2005 | Size: 23395 KB
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	CCAutoSoft  License: Freeware
	CCAutoSoft has many functions and utilities which are essentials for a cyber cafe. Functions to lock, unlock, restart and shutdown remote computer terminal makes controlling a cyber cafe easier. CCAutoSoft has the capabality to monitor and control a LAN connected computer such as take a look at remote screen, take control of terminal volume control and terminating a running application. Managing a cyber cafe is never easier then before when CCAutoSoft also can transfer any running session from a terminal to another terminal with no hassle at all. All customer's data is still there including any service charge, accessories or bought snacks. CCAutoSoft also can terminate all aplications when it lock a terminal and reset desktop wallpaper and Internet Explorer startpage, so the next customer will see a fresh desktop. A customer can register in a waiting list when all terminals are in use, and the list will be auto activate when the booked terminal is ready. CCAutoSoft also has multiple charging option for various type of customer including prepaid or post-paid customer. Some cyber cafe have a special charge rate for it's member so CCAutoSoft has a membership database as a utilities to manage members. At the end of the day, cyber cafe owner can view his earning from the useful report utilities. Author: Azal Azani| Date: 23-07-2003 | Size: 11239 KB
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	Palace of Chance Casino  License: Freeware
	Palace of Chance, the best casino on the net, offers over 25 exciting and challenging games for REAL and FUN money. Palace of Chance is a fully licensed and audited casino that offers some of the best payouts available anywhere. Palace of Chance offers generous weekly bonuses as well as a 1010% sign-up bonus. In addition to bonuses, Palace of Chance offers the net's highest comps on Keno. Palace of Chance prides itself on providing the best customer service available on the net. Our professional customer care staff handles all requests rapidly and with a personal touch. Palace of Chance offers a wide range of betting limits in order to suite every style of play. Download our free software and get started playing today! Author: Palace of Chance Casino| Date: 06-12-2004 | Size: 7 KB
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	LBE Free Helpdesk  License: Freeware
	Free multi-user helpdesk system - no timeouts, no tricks!!! Absolutely no charge for use. This is an earlier version of our helpdesk system and is completely free to use. Features: Audit Trail, E-mail notifications, Prioritize, Categorize, Flexible Reports.Maintain customer address and contact details, Transfer of jobs between operators. Author: Leigh Business Enterprises Ltd.| Date: 01-01-1999 | Size: 2331 KB
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	VoicentAutoReminder  License: Freeware
	Easy-to-use automatic telephone reminder software with built-in calendar scheduling. Ideal for time sensitive customer based business, organizations and professional offices like doctor offices. The reminder messages can be appointments, meetings, medication, bill due, birthday greetings or any message of your creation. The reminder message includes attendee name, date and time, callback number, message confirmation and replay. Message uses human voice or text to speech technology to convert text into voice over the phone. It understands voice command over the phone. Receipients can confirm, cancel, replay or leave messages. Detailed call status report are created after the calls are made. Easy to download, install and test. Once downloaded and installed, just click on the AutoReminder icon on your desktop. The software will guide you through the appointment scheduling process and automatically dials out at your specified time. You can customize a voice message using Voicent Gateway telephone recording. No microphone needed! It also has web interface access and command line interface which allows IT engineer to automate telephone reminder service with existing database and applications. Voicent also offer integration and import service upon your request. A must have office management and scheduling software. Try it now! Author: Voicent Communications, Inc| Date: 08-05-2005 | Size: 50 KB
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	CarRent Access Application  License: Freeware
	The CarRent database is an application for Car vendors that sell their cars by leasing contracts. It accompanies the work with customers and the calculation of costs and installments. The CarRent database provides the advantage to select the model type, version and equipment characteristics of a car. The customer himself can do this in an easy way. Further more the respective leasing installment is calculated by the application. This enables the possible customer to experience with the prices for different model types, versions and equipments. The selling personnel saves valuable time working on offers. The first time a possible customer contact his car dealer, he will be much better informed and comes with a special demand with only a few questions left. This database tool makes it easy for the selling personnel to quickly answer questions per telephone concerning leasing installments and equipment characteristics, if a customer has no information from the company. Author: Sensalgo Soft| Date: 15-02-2004 | Size: 2000 KB
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	two2dateTV  License: Freeware
	A free software enabling a completely free dating service online no hasseles and no limitations. Download... run (no need for installation)...Register... upload and thats it. Simple, fast simple and on your desktop. You can upload image and/or video, Tell a little about yourself. you don't have to mess with big forms and can communicate immedietely via the e-mail of the other side. There is a message board available. The software is the first stage in the two2date totally free dating service. that will allow you also to create your personal space. Every two2date TV user will automatically enter the two2date full service database and will be notified as soon as it is up. Author: two2date| Date: 05-11-2006 | Size: 1295 KB
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	24KT Gold Casino  License: Freeware
	24kt Gold Casino gives you more than 40 ways to strike it rich! Use your incredible 200% sign up bonus and get extra credits to play all your favorite games including blackjack, poker, slots, craps, roulette, and more. Every game at 24kt Gold Casino is available to you for unlimited Fun play or for Real cash winnings. At 24kt Gold Casino you'll also receive the best player rewards in the business. The more you play, the more you get. Cash-back bonuses, loyalty points, and frequent purchase incentives are just a few of the incredible benefits you get simply by becoming a member. Our exceptional customer support staff is available to assist you any time, day or night. Contact them by email or by telephone, toll-free, from almost anywhere in the world! If you prefer not to interrupt your play, try using our interactive Live Chat service and get answers to all your questions sent right to your computer. 128-bit encryption ensures that every transaction you make at 24kt Gold Casino is safe and secure. 24kt Gold Casino meets the highest standards of fair play by providing better-than-Vegas odds and by performing rigorous testing of the Random Number Generator program that determines the outcome for all the games you play. The games are exactly the same whether you're playing in Fun or Real mode. Try them out risk-free for practice, then apply your skills for profit! Exceptional games, top quality customer service, and fast payouts are just a few of the great reasons for you to stake your claim at 24kt Gold Casino. See for yourself--register today! Author: Best On Line Casinos (the BOLC)| Date: 2-11-2005 | Size: 251 KB
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	Reboot Service  License: Freeware
	KutinSoft Reboot Service is a freeware service designed to reboot a computer remotely or in case of memory overflow. General service characteristics: - All aspects of service work can be configurated; - It is able to follow quantity of free computer memory and to reboot a computer automatically at critical lack of memory; - It allows to reserve some quantity of virtual memory and free it before computer reboot. As a result, all programs and services are able to finish their works correctly after the computer memory ends; - It can be managed remotely with the help of any browser. It allows to reboot and shutdown a computer; - The channel of remote service management can be coded by SSL for protection from data interception. Author: KutinSoft.com| Date: 24-03-2008 | Size: 1479 KB
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	Easy Time Tracking  License: Freeware
	Easy Time Tracking is a powerful, yet extremely easy-to-use time & expense tracking and customer billing application. It is an ideal solution for those individual contractors and companies who need to know readily how much time is spent on their tasks and how many hours they need to bill their clients for, as well as track expenses they incur. Your business needs Easy Time Tracking if it is essential that you track your employees' or contractors' time, as well as expenses being incurred, to make sure your projects are profitable enough. People who will benefit greatly from using Easy Time Tracking include: Software Developers, Web Designers, IT Contractors, Engineers, Accountants, Lawyers, Construction Workers, QA Specialists, Financial Advisors, Writers, Technical Support Specialists, and many others. Author: Logic Software, Inc.| Date: 12-07-2008 | Size: 4143 KB
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	FREE Small Business CRM  License: Freeware
	Free Small Business CRM | FREE Online CRM | Considered Sales. The First Goal and Progress Oriented CRM Solution. * Never forget a contact, ever again. * Lead your contacts to the next step, every time. * Track contact progress and history. * Make every contact count toward your success. * Sell better to up to 50 leads * Schedule appointments * Keep track of contact information * Add notes and view your account activity * Customize your sales process * Upgrade to the full version at any time, without losing any data. Author: Considered Sales| Date: 25-01-2007 | Size: 1 KB
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	Boldcenter Operator Client .NET  License: Freeware
	Free CRM (Customer Relationship Management) software for sales and support teams to effectively manage live chats, sales leads, inbound emails, help desk tickets, and website analytics. Increase sales and reduce support costs. Easy to setup. Easy to use. Author: Bravestorm, LLC| Date: 20-10-2004 | Size: 3693 KB
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	OneWorldStore  License: Freeware
	OneWorldStore™ is a complete, template-based and easy-to-use ecommerce solution. Complete eCommerce on all levels - SOHO to Enterprise and beyond. Dynamic Homepage Content - Add content to your homepage through the admin control panel; Dynamic Additional Pages, Enhanced Security, Customer Convenience, Catalog & Products, The Best Administration Panel!, Payment Gateways, real-time shipping, more! Optional Hosting $15 a month for our OneWorldStore™ subscribers and no set up fee! You will receive in your hosting service bundle: 1,000 MB Web Hosting / Site Design Storage ASP 5 POP3 E-mail accounts 1 Catch-all mail 5 Email Auto Responders 5 Email Forwarders, 5 Multi-Recipient Addresses, 10 MB E-mail accounts space, Web Mail, 5 Domain Aliases, Microsoft MS SQL Server 2000, 10,000 MB monthly data transfer, 1,000 MB site storage, Traffic Stats, OneWorld Helm Web Based Site Manager, more! Author: OneWorldStore.com| Date: 01-12-2004 | Size: 9765 KB
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	Snow Removal  License: Freeware
	If you remove snow by either plowing or shoveling, this free software is for you. This software is very simple to use, and is for someone that shovels snow for extra money, or someone that plows with a truck or has numerous vehicles and employees. Now you can keep track of all past snow removal jobs. You can tell what customer hires you the most, or the least. Keep track of telephone numbers, addresses and much more info for each customer you plow and/or shovel for. You can search by times, dates, addresses, names and much more. Keep comments or special notes or other important information about any of the clients, and more. You can keep track of an unlimited amount of past snow removal jobs. You can do charts and more. You can search by field (keyword) for any data that you have saved. This software can easily make your snow removal job(s) more easy and also more professional, and you can use the past records for new job resume info. Author: RB59.com Software| Date: 14-08-2008 | Size: 1098 KB
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	DeMessenger  License: Freeware
	Have you ever received a popup spam from "Messenger Service"? Some people receive dozens per day! The Spam Business loves Messenger Service because it is anonymous and not covered by the CAN-SPAM act. Competing Messenger Service spamwares are being sold to purveyors of mortgage, loan and diploma scams, counterfeit sex drugs, and porno! Messenger Service is a very seldom-used feature of Windows 2000 and XP that comes already turned on and ready to receive spam when you install Windows. The only ones who use it to send messages are spammers! This simple freeware utility puts an immediate and permanent stop to Messenger Service spam popups! DeMessenger will not affect Windows Messenger, MSN Messenger, AOL Instant Messenger, Yahoo Instant Messenger or any other Instant-Messaging application with a name similar to Messenger Service. If you are getting popup spam from websites you have never visited, you need this free utility now! Has a restore function in case you need it too. Author: Whirlwind Software| Date: 14-12-2004 | Size: 814 KB
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	GroupMail :: Free Edition  License: Freeware
	This email management and marketing solution takes the time and effort out of sending email newsletters, announcing new products or services to your customers or running an email marketing campaign. It is also ideal for customer support or for simply staying in touch with family and friends. With highly personalized messages, GroupMail Free Edition makes communicating with large lists of recipients easy. Author: Infacta Ltd| Date: 22-01-2008 | Size: 7766 KB
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	SupportSmith Free  License: Freeware
	SupportSmith is an integrated platform that provides Remote Desktop access and Live Customer Support, establishing secure SSH/2 AES 128-bit encrypted connections between computers, passing through NATs, firewalls and proxies. SupportSmith offers a suite of support tools to allow for the best interaction with the client and internal users, such as chat, file transfer and remote control. SupportSmith also complements the functionality of Microsoft Remote Desktop and Microsoft Remote Assistance, allowing them to quickly and safely establish the connection between computers located behind firewalls and NAT routers. This will save consultants, system administrators and technical support providers time and money in training and development. SupportSmith gives you: * MS Remote Desktop * Desktop Sharing * Presentation facility * Live Customer Support * File Transfer * Remote Shell * Chat It also: * enhances Microsoft Remote Desktop, Microsoft Remote Assistance software. * doesn't require network configurations. * provides unparalleled security. Free for Personal Use Author: Cybele Software Inc.| Date: -41-2008 | Size: 4486 KB
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	Vevo! eSales  License: Freeware
	Vevo! eSales is comprehensive emarketing software to facilitate both digital catalog and digital marketing. eSales not only facilitates preparation of catalog presentations and digital distribution of interactive digital catalog presentations but also assists in sales campaign, reducing sales lead response cycle. Vevo! eSales helps enterprises build their catalog business with powerful, customizable and yet easy interactive sales presentation, customer /event driven product display, customer quotations, trade show driven slide show and complete back office management, -that handles complexities and business practices for any successful catalog driven business. Unlike most Digital cataloging software or Digital Marketing Solutions, it focuses on critical business needs, digital marketing issues, typical business process for catalog driven sales, interactive customer presentation, sales lead handling and easier back office function to save enormous time, resources and money. User can customize and configure catalog contents, theme and design setting to suit its industry and campaign. Vevo! eSales (digital catalog and digital marketing Software) is an ideal tool for an enterprise to - manage catalog products contents, build interactive & distributable presentations, plan & prepare for customer sale meetings & presentations, track sales leads, make quotations etc; for effective management of catalog business (e.g. textile catalog, furniture catalog, craft catalog, jewelry catalog, apparel catalog, leather bags catalog, ceramic catalog, home furnishing catalog, fashion catalog, cosmetic catalog, industrial machinery catalog, coins catalog, collectors catalog, antique catalog, handicraft catalog, diamond jewelry catalog, carpet catalog) Vevo! eSales now also facilitates preparation of entire sales presentation, customer quotation in MS Excel File (facilitating easier editing and/or distribution) - including product contents, graphic, customer response sheet. Author: Vevosoft Technologies Private Limited| Date: 25-03-2005 | Size: 13436 KB
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	inFlow Inventory Software Free Edition  License: Freeware
	inFlow Inventory is software designed specifically to help small businesses to handle sales, purchasing, and inventory management. It is quick to install and very easy to use.    inFlow can help you to:  - Organize customer orders and issue invoices  - Print pick lists, packing labels, and more  - Track inventory on hand and movement history  - Re-order stock from vendors  - See reports on sales trends  - And much more!    By using inFlow, businesses can benefit from:  - Reduced inventory cost  - Increased operational efficiency  - Better customer satisfaction  - Better cashflow and product management  - Built-in accountability for your staff    The newest version allows multiple users on networked computers to work together at the same time!    The free edition limits the number of business reports to 8 and the combined total number of customers and products cannot exceed 100. Author: Archon Systems Inc.| Date: 24-05-2008 | Size: 104625 KB
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	# Casino DelRio - $600 Free!  License: Freeware
	Casino DelRio meets the highest standards of fair casino play by providing better than Vegas casino odds and by performing rigorous testing of the Casino's Random Number Generator program that determines the outcome for all the games you play in the casino. The casino games are exactly the same whether you're playing in Fun or Real mode. Try them out risk-free for practice, then apply your skills for profit! Exceptional games, top quality customer service, and fast payouts are just a few of the great reasons for you to stake your claim at Casino DelRio. Learn More about casino DelRio at: http://www.best-on-line-casinos.com/delrio Author: Jack Black| Date: 07-01-2003 | Size: 173 KB
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	webPeddle  License: Freeware
	webPeddle is an amazingly easy way to create a storefront. It only takes a couple of entries to two webPeddle templates using a simple text editor and you will be selling on-line direct from your own Web site. webPeddle is a container application that works with your web site by loading a text file listing products you want to sell. The file is a mini database that you maintain and upload to the site. No special server software is required. The webPeddle container selects products from the list based on keywords in links that you place anywhere you want within the site. When a customer clicks on one of the links, the database reader will return a selection list of relevant products from which the customer chooses. The selection list displays product ID's, descriptions, thumbnail images, and unit prices. Each item in the list has a field that lets your customer enter a desired quantity. Selections are added to a shopping cart and prices totaled, pending checkout. Checkout is simple. When the customer is through shopping, they click an "order" button that returns a form for entering shipping instructions. When this form is sent, the customer gets a thank you message and a confirmation e-mail. You get an e-mail order. You can elect to add a credit card processing module to webPeddle by subscribing to an IAMS or an IFMS account at ImagineNation. A module returns a credit card form after the shipping form is submitted. When this form is submitted, the card is processed in real time on-line and a thank you message returned. E-mails are sent and the order details and cc results are recorded to order logs that come with these accounts. The customer never leaves your Web site. webPeddle is a free storefront kit. It is the latest innovation in a line of storefront products and back office utilities from http://ImagineNation.com More information on webPeddle is available at http://webPeddle.com Author: ImagineNation Inc| Date: 01-09-2000 | Size: 42 KB
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