Freeware: Call Center

	phulmonty  License: Freeware
	PHULmonty integrates the following functions to aid in business operations, and CRM: Order Entry Account and payment on account management Order invoices and Account Statements A real time online Sales Monitor (see sales totals changes as they occur) Sales reports, by product, customer, and sales representatives Call Center with issue management and reporting Product Inventory management System Administration functions Author: PHULmonty| Date: 01-01-2003 | Size: 14000 KB
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	Axon Virtual PBx System  License: Freeware
	Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external calls and more advanced call queuing for call center applications the software routes all calls within a business. Features ~ Manages telephone calls within a business. ~ All routing of calls is digital over the computer network (or even a wireless network). ~ Unlimited number of extensions or external lines. ~ Supports all the standard PBX features like call transfer, hold, and record. ~ Includes a call queue sequencer with voice prompting and on-hold messages player (links to the IMS On-Hold Messages Player). ~ Uses the open SIP standard for signalling (RFC 3261) so it works with the broad range of SIP compatible phones and other devices. ~ Works with hardware type VoIP extensions which just plug into the LAN (eg. Grandstream, Sipura etc.). ~ Works with computer based softphones (eg. the Express Talk Softphone) where you make calls through your computer. ~ Works with USB phones plugged into your computer. ~ Links directly to VoIP services for your external lines (with cheaper calls). See Recommended VoIP Gateways for more information. ~ If no VoIP services are available can also link to ordinary external lines with FXO adapters. ~ Automatic "one-click" installer to setup the PBX in just minutes. Does not require detailed technical setup. ~ All configuration such as adding extensions is done using a web-like control panel through your internet browser so it can be done remotely. Author: NCH Software| Date: 06-07-2007 | Size: 397 KB
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	Clear Focus Call Centre  License: Freeware
	Product Features: Multi-User System - Setup as many individual users as you like, each with their own passwords. This enables you to keep track of which person took which call, run reports on individual users and allows users to personalise their preferences. Multiple Views - Use the predefined views to easily check the status of calls and keep track of your own calls. Reporting - The reports system can be used to keep track of your users and the amount of calls they are answering / closing. Additionally it can report on the amount of calls not closed within your chosen lead time. A bar graph representation of the report can also be produced for your use. Personalisation - Everybody likes it there own way right? Clear Focus Call Centre offers user the ability to personalise options such as screen colours and positions so that even if another user is using the desktop your preferences will be saved. Easy Data Entry - Raising a call is a simple as can be. Open the New Call form, enter a few simple details and save it - it's as easy as that! You can even save companies and products on the fly, so the next time you need them they are there for you to use. Data Export - Export data to Microsoft Excel with the click of a button. You now have access to all the reporting and chart creation tools offered by this Office product. Call Archiving - Easily move older calls to the calls archive using the Clear Focus Call Centre - Server module. Version Independence - Whichever Windows version you are using, Clear Focus Call Centre can be deployed easily using ClickOnce and .Net 2.0 technologies. Upgrade easily to .Net 2.0 during installation to receive the benefits of using this latest Microsoft technology. Network Deployable - Deploy Clear Focus Call Centre datafiles to your server and multiple client machines will be able to connect. This is a perfect solution if you have several users who all need to take calls at the same time. Author: Bespoke Software Solutions Ltd| Date: 10-07-2006 | Size: 2886 KB
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	AliveChat BETA  License: Freeware
	AliveChat 3.0 Beta is a FREEWARE which allows you to connect with your web site visitors in real-time via a browser-based chat interface. The application is 100% hosted by WebsiteAlive's data centres, so there is nothing to download and install. Your company representatives can now support customers while increasing operator productivity and reducing telephone and call center costs. Some features include unlimited operator/client chat sessions, proactive chat, real-time site monitoring, repeat visitors identification, site metrics and performance analysis tools, operator to operator chatroom, typing indicator, departments, automatic call distribution, and hotkeys (saved phrases and urls). Please visit www.websitealive.com for more details. Author: WebsiteAlive| Date: 01-09-2004 | Size: 12 KB
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	fonXL Call Display Screen Saver  License: Freeware
	The fonXL Call Display Screen Saver turns your computer into a Call Display unit using your computer’s modem.This fully functional, easy-to-use software combines an elegant translucent design with powerful Call Display technology. The screen saver logs incoming calls, allowing to return the calls with a single push of button. Find who was calling by using free Reverse Lookup service.Never miss your call again! Author: Pingram Marketing| Date: 15-04-2002 | Size: 308 KB
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	MSCExec for Windows  License: Freeware
	MSCExec allows you to call OS command or launch an application right from your script. You can set parameters for the call and check results. Author: Miraplacid| Date: 08-01-2003 | Size: 57 KB
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	Personal Search Center  License: Freeware
	Begin your search with Personal Search Center. Select sites, type query and press button. See results. Not found needed site? Write us to add it to Catalogue. Some groups sites by interest, history of queries, Sets for often used and favorities sites. Check updates and suggestion new sites from application. Statistics. Author: Softexe.com, CIT AdaSoft| Date: 16-03-2002 | Size: 303 KB
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	Call Alert!  License: Freeware
	You have no doubt wished you could be aware on who is calling without the need to pick up the phone and answer a call. Call Alert! enables your PC to recognize the caller without the need to answer. Call Alert! employs Caller ID service provided by your phone company, alerting you immediately when a new call arrives. Call Alert! notifies you of the call details unobtrusively by displaying a graphical tool-tip in the Windows taskbar, near the system clock. It will optionally play back a ring sound, which can be customized depending on who's calling. You can always choose to disable all sound alerts whatsoever, or, for example, only ring if an important person is calling. With Call Alert!, you can block telemarketers (or any other unwelcome callers) easily: simply select whole or any part of a telephone number, and add it to the "black list". Call Alert! will recognize such callers, and disconnect them automatically after just one ring. When an unwanted call arrives, the phone is simply disconnected. Call Alert! uses latest technology to achieve smoothest, fastest operation. The software uses newest Microsoft text-to-speech (TTS) development for better quality voice announces. Call Alert! will work on most PCs. It does not require an expensive voice modem; usually, any modem that is already installed in your computer will do. FEATURES - Speaks caller's name and number with a text-to-speech (TTS) voice; - Plays a unique ring sound or melody; - Displays caller's picture or opens its respective file (third-party CRM application); - Runs an external application and passes Caller ID information; - Forwards call details to a pre-defined e-mail address. Author: Pingram Marketing| Date: 07-05-2004 | Size: 540 KB
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	Call411  License: Freeware
	Call411 is a free and simple to use Call Display application. It features automatic caller's number and name identification, customizable ringtones, and speech call announce with talking Caller ID. Call411 has a built-in phone book and call-back feature. Call411 supports any voice or data/fax modem. In order to identify incoming calls, you need to be a subcriber of Call Display service, sometimes referred as Caller ID. Call Display is a telephone company service. It provides the identification information of persons calling your telephone number. The Call Display information is supplied by the telephone company between the first and second ring as a series of special codes. The information includes the time and date of the call, the telephone number of the caller, and, in some areas, a subscription name. Manage your calls: - Identifies who's calling with call-back feature - Talking caller ID supporting Windows XP TTS - Caller ID informs you of who's calling before you answer - International phone numbers and dates supported - Audible warning when incoming call is detected - Custom individual Greetings and Incoming Ring sounds for each caller - Text to Speech voice announcements let you know who's calling when you're away from the computer (SAPI) - Complete history of all calls received or made Manage your contacts: - A powerful built-in Phone Book including telephone number database - Unlimited number of contacts Author: Soft411| Date: 08-04-2005 | Size: 536 KB
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	Startup Control Center  License: Freeware
	Startup Control Center lets you control which applications your computer executes when it starts up. Startup Control Center assembles startup information from multiple locations and presents them in a easy to understand graphical interface. Find and remove any installed spyware, keylogger or other invisible monitoring applications. Startup Control Center allows you to add, edit, disable, move or delete startup entries. You can also change the loading order of the startup entries. Author: Jon Kagstrom| Date: 25-12-2003 | Size: 800 KB
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	Express Dial  License: Freeware
	Express Dial is a phone dialer for Windows computers with a voice modem and headset. It can be used to automate the dialing of a list of numbers (as a predictive dialer) or to call single numbers when required using only your PC, modem and headset. Express Dial is designed to use a voice modem with a microphone and speaker jack. A headset is connected to these jacks and allows the user the hear the phone call and talk to the other party. You cannot use the normal telephone handset with Express Dial. Express Dial will use any voice modem connected to the PC's serial port so long as the modem has a headset connector or a mic and spk socket (most external modems do). In most cases it requires no setup. You can just install and dial immediately. One key use of Express Dial is for call centres and telephone surveys. Express Dial can be loaded with a list of phone number and it will sequentially call every number in the list. The user will choose when to end the call and automatically call the next number in sequence. This sequential calling can be started from the command line. Author: NCH Swift Sound Software| Date: 01-04-2005 | Size: 152 KB
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	VB Project Eye  License: Freeware
	VB Project Eye is an analysis tool that determines the calls/uses of procedures, variable, types, enums and classes in shortest time, traces dead code and allows a slight navigation through the call trees of a Visual Basic project. The dependences between the different objects can be represented graphically. In addition it shows the distribution of the programming effort about the individual modules as number of code lines or of procedures and variables. Author: Theodor Müller| Date: 02-03-2005 | Size: 585 KB
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	Affiliate Center  License: Freeware
	Affilate Center is an FREE all-in-one affilation management system for publishers and webmasters. Affiliate Center consolidates the various web interfaces into one single and easy Software program, it saves your passwords and displays your stats and the money made automatically. This Publisher tool gives you the opportunity to open all of your accounts with one single click! Moreover you have the possibility to compare and rate the different providers. Affiliate Center comes with support for all major PPC (Pay-per-click), PPL (Pay-per-lead), PPI (Pay-per-Install), PPS (Pay-per-sale), PPIMP (Pay-per-impression) vendors. If you can not find the provider you are working with in the list of supported vendors, you may send a request for them to be included which will be processed within 24 business hours. Here is a list of current supported providers (updated constantly): - Google Adsense - Commission Junction - Yazzle - Rasermedia - Matcash - Icoocash - Teddycash - Zangocash - PurityScan - MakeThemCry - PayPopup - IFrameCash - ADVersal - AffiliateFuture- and much more... Author: Payoutblog.com| Date: 14-02-2007 | Size: 1660 KB
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	LanDial  License: Freeware
	This program can be set to call divert number before dialing DUN and call a cancel number after so it works in UK etc. Also allows control of DUN dial / hangup over LAN with companion program LanMsg. Author: Malcolm Reeves| Date: 16-04-2001 | Size: 325 KB
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	Awesome Moments Screen Saver  License: Freeware
	A screen saver with photos of the Precious Moments Chapel Center in Carthage, Missouri. All photos are 800x600 high-quality images (a 1024x768 version is available at Awesome-Screens.com). Other features include transition effects, black and white mode, password use, and extract photos as wallpaper, including built-in wallpaper cycling every hour or every day. This 12-photo screen saver is freeware. Author: Cottonwood Software| Date: 27-12-2001 | Size: 2540 KB
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	Personal Finance Center  License: Freeware
	Our Personal Finance Center software helps you manage checkbook register entries, view and itemize expenses, plus gives you an automatic credit report score based upon your entries Publish-me.com. Find out where you spend your money most. Free online download. Author: CreditFederal.com| Date: 08-05-2006 | Size: 16 KB
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	LavaMind Study Center for SAT, PSAT, ACT  License: Freeware
	Welcome to LavaMind Study Center. Whether you are already taking a prep course for the SAT I, SAT II, PSAT or ACT exams or studying on your own, we have designed a program that will help you to improve your score and test-taking skills. The Study Center is packed with tutorials and test-taking advice. Taking any exam is a challenge, but there are many things you can do to improve your results. We have done extensive research and compiled what we deem to be some of the best strategies and methods for boosting your test scores. Our aim is to provide you with a deep understanding of how standardized exams tend to function and are structured. If you master the basic rules that we have laid out, you will be able to approach your exam with greater confidence and a solid foundation to build upon. Author: LavaMind| Date: 01-05-2005 | Size: 168 KB
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	3CX VOIP Phone for Windows  License: Freeware
	Free VOIP / SIP phone. Use your PC as a phone. Works with any SIP / VOIP provider/ phone service. Use instead of the soft phone provided by your VOIP provider which locks you into their VOIP phone service. Easy to use interface includes dial pad and buttons to transfer or forward a call. Set-up conference calls with a few mouse-clicks. Includes call log, phone-book, call status & statistics and more. Available in English, German, Spanish, French & Portuguese. Free download from site Features include:   * Integrated phone book (allows you to assign caller ID to a name)   * Supports several SIP profiles   * Displays caller ID   * Individual ring tones (per caller)   * Drag & drop handling   * Call log   * Incoming calls: identify, accept, reject or ignore   * Record phone calls   * Multiple calls (HOLD)   * Terminal portability (TP)   * Call transfer (ECT)   * 3 party conference (3PTY)   * Call diversion (FORWARD)   * Call deflection (CD)   * Call completion (CCBS and CCNR)   * Message Waiting Indication (MWI)   * EarlyB3Connect (tones from trunk line)   * Keypad   * VoIP support for SIP connections   * Support G.711 (A-Law and u-Law), G 726, GSM, iLBC and Speex codecs.   * STUN support for NAT/firewall traversal.   * Search using ENUM   * Installation provided as MSI for easy deployment    3CX VOIP Phone for Windows also functions as a client for 3CX Phone System for Windows, a software-based VOIP PBX that completely replaces a traditional proprietary phone system. More information on site Author: 3CX Ltd| Date: 07-02-2006 | Size: 1103 KB
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	Journey to the Center of the Earth  License: Freeware
	A Journey To The Center Of The Earth, by Jules Verne (1864) Prof. Lindenbrook leads his intrepid party on an expedition to the centre of the earth, via a volcano in Iceland, encountering all manner of prehistoric monsters and life-threatening hazards on the way. Author: Michael Bryant| Date: 30-07-2003 | Size: 744 KB
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	Glory Media Center  License: Freeware
	Glory Media Center comes with Cinema, Media library, Web browser, Media Searcher, and Downloader. The Cinema can play different media format (MPEG, AVI, WMV, MP3, WAV, JPG, and GIF). Media Library automatically categorizes your media files into video, audio, and image. Media library even allows you preview image thumb view. Web browser allows you surfing the Web while listening the music.. Author: Bin Artisan LLC| Date: 0-21-2006 | Size: 1260 KB
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	Freeware Help Desk - CentreDesk for Access  License: Freeware
	CentreDesk is a freeware multi-user help desk solution PickABooger.com. One of the four CentreDesk Help Desk group, that are affordable and easy to use Core elements are: Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible workflow. Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm: That the issue has been logged, and the details Quotations (approved or rejected) Log completion Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category. A fully functional Parts inventory To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents issues from falling between the cracks. Author: Merging Technologies| Date: 17-03-2006 | Size: 5482 KB
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	Express Talk VoIP Softphone  License: Freeware
	Express Talk is software that works like a telephone to let you make calls from your PC.. With Express Talk you can call anyone on the internet who has installed Express Talk (or any other SIP voip softphone). Calls are free. You can also call ordinary telephone numbers anywhere in the world if you sign up to a gateway service. It uses the SIP protocol and is compatible with most major VoIP SIP service providers. Express Talk is designed to be very easy and intuitive to use. Within minutes you will be able to setup the software and start making phone calls. Express Talk is also now available for Pocket PC, so now you can take your VoIP numbers with you wherever you go. Great for people who work outside the office. Express Talk is free. Features: ~ Lets you make internet phone calls free direct PC to PC, or PC to phone via a VoIP SIP gateway provider. ~ Configure up to 6 lines on the one phone with the ability to put calls on hold. ~ Supports caller ID display and logging. ~ Includes a phone book with quick dial. ~ Integrates with Microsoft Address Book. ~ Supports call transfer. ~ Lets you record phone calls to wav. ~ Allows up to 6 people to join one call using the Call Conferencing feature. ~ Allows for quicker and easier communication using the Push To Talk intercom. ~ Includes Do Not Disturb button. Author: NCH Software| Date: 28-08-2007 | Size: 404 KB
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	ChatStat Customer Interaction System  License: Freeware
	A completely NEW approach to live chat! Using an instant messenger interface allows you to take back your desktop while still being able to provide live chat support to your customers! Not only that, but you also can get statisitcs about your site, your operators, and your sales. All this, and you also can talk to all your friends today on the top 7 insant messenger systems out there. Now you can TALK with people who are visiting your website! ChatStat offers free 2-way live chat with your website visitors, free MovingGraphTM website statistics, and free instant messaging protocol support for AIM, ICQ, Yahoo, MSN, Jabber, GoogleTalk, Skype, and Skype Voice Over IP. ChatStat also breaks new ground by being the first Live Chat software that can use the Skype VOIP protocol to “call back” customers. ChatStat also has TRUE multi-site live chat support and EBAY auction support. NEW! Language Translation is now available! 12 Languages. NEW! Complete control of your chat icons and pop up chat request! New in version 3.1 Another exciting new release is upon us. This Version 3.1.0.0 contains a very exciting new feature called Grid View™ as well as a number of modifications, maintenance updates and fixes. Please READ these notes entirely before proceeding with the installation. Author: ChatStat Technologies Incorporated| Date: 28-05-2007 | Size: 6515 KB
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	M4a/Flac/Ogg/Ape/Mpc Tag Support Plugin for Media Player & Media Center 2005  License: Freeware
	M4a/Flac/Ogg/Ape/Mpc Tag Support Plugin add support for various additional audio files tag formats into Microsoft Media Player v10 and Windows Media Center 2005. This plugin allow you to use in Media Player or Media Center 2005 popular audio formats like m4a files from your iPod/iTunes, Flac, Ogg, Monkey's Audio (ape), Wav Pack (wv), Optim Frog etc. Supported files and tags formats: Apple iTunes and iPod aac m4a/m4b files, ogg, flac, speex, etc. ogg, flac, speex (vorbis comment tags), mpc (APE/APEv2 tags) Monkey's Audio (APE/APEv2 tags) Wav Pack (APE/APEv2 tags) Optim Frog (APE/APEv2 tags) True Audio (APE/APEv2 tags). Author: Softpointer Inc| Date: 10-04-2005 | Size: 887 KB
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	ScreenSaver Druid  License: Freeware
	ScreenSaver Druid is freeware solution for managing screensavers. In addition to standard functions, it features ordered, scheduled and random lists for running screensavers, search for screensavers scattered on your hard drives, delete screensavers. Author: XemiComputers Ltd.| Date: 23-12-2002 | Size: 1358 KB
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	mceAuction  License: Freeware
	This exciting plugin for Microsoft's Windows XP Media Center(R) brings the power of eBay(R) to your living room. You can search for items, browse in the eBay categories or access "my eBay". If you like an item, you can place a bid on an auction item or buy a "buy now"-item directly with your remote. This is a complete new feeling of eBay(R) for the whole family. Especially women like not needing to stand up and go to the office and boot the pc to see how an auction envolves. Just grabbing the remote control in the commercials to look at an auction is the new way to eBay(R) from now on! The program is completely free to use. Donations are welcome (see website for details). Author: Christoph Buenger Software| Date: 15-04-2005 | Size: 3513 KB
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	Actiontec USB External Call Waiting Modem (Windows 95/98)  License: Freeware
	USB Call Waiting Modem Drivers - Windows 95B/98, Windows 95/98 .INF files and drivers, Call Waiting selection utility Before starting this driver installation we suggest you make sure you are installing the latest driver version available. Follow readme instructions/help file for installing drivers when available. Sometimes you need to restart your system for the new installed driver to become active. You can install this driver with the following operating system: Windows 95/98 Author: Actiontec| Date: 04-10-1999 | Size: 50 KB
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	Actiontec 56K External Call Waiting Modem (Windows 95/98/NT)  License: Freeware
	Call Waiting Modem Installation Diskette v 1.70 Windows 95/98/NT .INF file , Call Waiting selection utility for Windows 9x Before starting this driver installation we suggest you make sure you are installing the latest driver version available. Follow readme instructions/help file for installing drivers when available. Sometimes you need to restart your system for the new installed driver to become active. You can install this driver with the following operating system: Windows 95/98 Author: Actiontec| Date: 15-09-1998 | Size: 50 KB
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	Voicent Predictive Dialer  License: Freeware
	Voicent Agent Dialer is a predictive dialer and semi automatic dialer combined for telemarketing campaigns. In predictive dialing mode, the system can utilize multiple phone lines and supports unlimited agents. The system can automatically dials on multiple lines, and only connect the call to agent when there is a live answer. It improves agent efficiency by reducing wait time. In semi automatic dialing mode, the system can rapidly dial a phone number by pressing a key or clicking of a mouse. Once connected, you can talk on the line, play pre-recorded audio files, and record conversations. It also allows you to transfer a call to another line. AgentDialer helps to generate leads, reduce work load and boredom, save your voice, increase productivities. Key features include - multiple phone line predictive dialing - unlimited agent support in predictive dialing - Dial a phone number at the press of a key and connect to the live person on the line - Play a pre-recorded message by clicking on the message button. Speak to the recipient or to play a pre-recorded voice message - Transfer call to another phone number to let someone else to continue the conversation while you can move on with your call list - Play audio message - Leave a pre-recorded voice message for answering machines - Record phone conversations partially or entirely - Install multiple pre-recorded messages - Skip calls by selecting a different row - Spreadsheet editing, add, or remove row and column - Do-not-call scrubber - Import call list - Export call list - Copy-paste call list - Type in notes for the phone call Agent Dialer is also referred as a force dialer. Author: Voicent Communications, Inc| Date: 25-03-2007 | Size: 50 KB
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	SoliCall  License: Freeware
	SoliCall is an innovative software that helps VoIP users to reduce unwanted noises during calls, in real time. Screaming kids? Barking dogs? Keyboard-strokes? With SoliCall it will sound less disturbing than it really is. This free beta version is aimed at improving your experience by giving you better sound quality when making any type of VoIP call (e.g. PC-to-PC, PC-to-Phone). SoliCall is designated to reduce ambient sound that the speaker may have. Its noise reduction performance can be enhanced by tuning it to a specific speaker. SoliCall can also screen the incoming audio. SoliCall supports major Voice over Internet Protocols telephony services like Skype, Google Talk, Yahoo! Messenger and others. Another feature in this software enables the users to record their calls. The audio files would be saved automatically under the user's name. Author: SoliCall| Date: 16-11-2006 | Size: 1204 KB
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